[Inc.] Booming Market for E-Commerce Returns Spurs an Acquisition by DHL

But experts interviewed by the Journal said most online retailers are sticking with their loose return policies. The decision is based on data suggesting far more money is earned on sales concluded because hesitating consumers know they can easily ship mistaken purchases back, than is lost on the costs of eventual returns.

https://www.inc.com/bruce-crumley/booming-market-for-e-commerce-returns-spurs-an-acquisition-by-dhl/91105892

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DHL appears to have recognized it cannot compete in the larger package delivery business for e-commerce.

It is seeking niche opportunities.

Ebay International Shipping (EIS) is using DHL as a freight forwarder/consolidator.

These opportunities tend to be in the US because of the pathetic state of the German economy.

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How can they? They pulled out of the US market years ago.

Just came back from Germany a few months ago. Not sure I would call the economy pathetic or even depressed. But I didn’t look into the numbers!

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VW is threatening major layoffs at its German factories. And pay cuts for remaining employees. VW had never had a layoff at its German factories before, I believe some of the pay cuts have already started,

They are far worse off than the U.S. by any standard even those influenced by our politics, and I am not aware there is anyone denying their problems.

I don’t want to cross the line with other factors because they might be considered political.

But Angela Merkel has a new book out which deals heavily with why she should not be blamed.

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VW is still hurting because of Dieselgate, and loosing major ground in China as they are no longer the #1 brand there. BYD is. VW is now #4 (Q4 2024), that’s a big bottom line hit, a 60% fall in profits according to reports. They were #1 for 40 years.

Yes this effects the German economy, but is not a result of the German economy directly.

Hasn’t been in office since 2021, I mean I know it’s currently on trend for every politician everywhere in the world to blame the “old guard,” but honestly, come on. I mean next we are going to hear that Carter was hurt by Abraham Lincoln.

Where is the line? (Rhetorical question, not looking for an answer).

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Respectfully, this post isn’t about Germany.

It’s that the US ecommerce return business is so lucrative that companies are jockeying to get a piece of the pie, on the backs of ecommerce Sellers who are the ones actually footing the losses on consumer returns–whether those returns are legitimate mistakes, scams, or buyers taking irresponsible advantage of return policies.

I mean, even Amazon is getting out of the “try before you buy” Prime Wardrobe fiasco.

:warning: Off topic replies will be removed in their entirety moving forward and users may receive additional restrictions without notice. This is the warning.

Thanks in advance for staying on-topic.

This topic will remain closed temporarily.

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