A buyer ordered an item we sell FBA and FBM. The order was FBM.
Turns out our inventory was off and we were out of stock, so we shipped the item MFC from our FBA inventory. MFC orders have Amazon Logistics tracking numbers which cannot be used to look up tracking info. I assume that an Amazon employee could look up the tracking info, but they would have to want to.
Buyer opens INR against this order. Amazon dings us because we didn’t use Buy Shipping.
Is there really no way to win an INR when using Amazon’s own logistics service?
IMO, it makes sense to block Amazon as the carrier so you can get a tracking #. Additional cost is about $1 but who even knows if you have a USPS tracking # that you would win an INR anyway.
Sorry to see that you got burned on this one. Hopefully it wasn’t a high $ item.
We only use MFC to fill FBM orders where the stock is wrong, like this one, so I don’t really know much about it. Additionally, I’m usually not the one who places the MFC orders. Generally it is my… coworker, after noticing that he can’t ship something because he messed up the inventory again. A setting that removes Amazon as a carrier for all MFC orders would be fantastic since he won’t realize anything changed or how to undo it even if he did.
You sure can - see below. We never let Amazon be the carrier. We always use MCF for our DTC orders and then enter the tracking info in for the buyer so they have the tracking in Shopify.
Our DTC business is minimal and not our focus so to make things simple we just let Amazon ship. Never had an issue with the exception of a potential fraud warning from Shopify which we ignored. That got charged back but it did get to its destination…
This has to be done on a per order basis though, which means it won’t be done. My coworker is always take either the cheapest option regardless of any other considerations, or the easiest option regardless of any other considerations, depending on his mood.
The only way to prevent him from using Amazon as a carrier would be an account level setting, but I don’t know of one.
You’re eligible for reimbursements on your MCF orders if we determine that they’ve been lost or damaged. You have up to 90 days after the latest delivery date, or the estimated delivery date from the carrier, to submit your claim for any lost or damaged items on your MCF orders. Check the status of your existing reimbursements on the Reimbursements report or the Payments dashboard.
You are ineligible for reimbursements if any of the following apply:
You use MCF as a way to remove items from a fulfillment center. Instead, create a removal order. For more information, go to Remove inventory (overview).
You use MCF as a way to fulfill any order placed on the Amazon website, including self-fulfilled orders, FBA orders, or any related shipments. Instead, use FBA. For more information, go to Get started with Fulfillment by Amazon (FBA)
You can block Amazon Logistics as a carrier for a 5% surcharge. Make the change any time at your account level by navigating to your FBA settings and adjusting your Multi-Channel Fulfillment settings. You can also block Amazon Logistics when placing individual MCF orders via Seller Central or API.
