Our company is very large, like international and 1000+ employees. The insurance that Amazon wants is for our entire company. With that, we don’t have the option for occurrence-made liability insurance. They can only write one insurance policy for the corporation, so Amazon is put on it to meet their standards. Our agent even contacted Amazon’s list and no, they will not write anything other than claims-made.
We have two accounts. Don’t ask me why, the former manager set it up and Amazon told her to do it that way. One is distribution, one is manufacturing (different brands, same product types). They fall under the same insurance policy since it is under our corporation. One Amazon account accepted our claims-made policy after explanation it is the only policy available for our product type. The other repeatedly rejects it, claiming we need occurrence made, which isn’t a possibility.
On the forums, I find sellers with the exact same issue. One has a case with seller support specifically stating claims made is approved for their product line, but it keeps getting rejected when they submit it. I have no idea what the bots are doing since submitting a copy of our liability insurance should not be this complicated.
I am going to keep submitting the letter from our agency stating there is no occurrence made policy available for our company, but it seems to me Amazon has no concept of a company that exists without being centered around Amazon. Put it this way, I am the only person who handles their Amazon accounts, out of over a thousand employees and offices from the US to China. To keep demanding an insurance policy be written to what they want, ignoring that it is not available for the company, seems to entirely disregard that the company exists outside of Amazon.
So frustrated, needed to rant…