Hi,
Shipping orders on time is key when it comes to meeting delivery promises and providing an exceptional customer experience. That’s why we’re introducing the Late Shipment Rate standard to help you better understand your shipping performance and support your continued growth.
What is Late Shipment Rate?
Late Shipment Rate is the percentage of your self-fulfilled orders not confirmed as handed off to the carrier by the Expected Ship Date. You will be required to maintain a Late Shipment Rate of 5% or below.
How is Late Shipment Rate different from On-Time Delivery (OTD) rate?
Late Shipment Rate tracks whether you confirm shipments on time. It reflects how quickly you prepare packages, hand them off to carriers, and mark them as shipped.
OTD rate tracks whether orders arrive by the promised delivery date. It reflects carrier performance but is also affected by when you ship. This makes maintaining a low Late Shipment Rate a great way to boost your OTD rate.
How can I meet Late Shipment Rate standards?
- Ship orders on or before the Expected Ship Date.
- Mark each order shipped as soon as the carrier receives it.
- Regularly review tracking data and carrier performance to identify issues.
When will Late Shipment Rate go into effect?
Late Shipment Rate will soon be visible on your Performance dashboard and will become an accountable Seller Performance Standard this summer. We’ll provide a detailed timeline and resources beforehand to set you up for success.
Check out Marketplace Learn for more information on how Late Shipment Rate works and tips for improving your shipping performance.
Thank you,
The Walmart Marketplace team
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