Don’t use your own computer/internet connection to create their account. Rent a VPS or something and remote desktop into it to do it (and always and only access it from that machine), and provide the owner access to it if they wish to access it (sounds like they don’t).
Are they refusing to accept invoices that are from you to you now?
There’s definitely some unlisted requirements for invoices that people can’t seem to figure out. I’ve searched high and low to try to figure this out but can’t.
No, they are refusing to accept invoices from our manufacturer for our own branded and manufactured products.
"Amazon
01:10 AM
10/16/2023
Hello from Amazon Selling Partner Support,
I know that a quick resolution of our investigation is important to your business.
We see that u have provided invoices, upon reviewing the invoices we see that the description on invoices are generic, we are not sure the description present on invoice belongs to this missing ASIN or not .
We are unable to continue the investigation because the documentation provided does not meet one or more of the requirements for acceptance.
This case has been resolved. When you are able to provide documents that satisfy all requirements, feel free to reopen the case by clicking the link in the signature below.
Thank you for giving us the chance to help you.
Thank you for selling with Amazon,
Shreyas D.
Amazon.com Seller Support"
The items are verbatim what the item description is on the listing along with the part number.
It is like they are saying WD-40 is a series of generic numbers.
I think they want to see the brand owner as the issuer of the document. Have you tried issuing yourself an invoice? A lot of times the invoice rejection messages have nothing to do with the actual issue, they just pull a rejection form letter out of a hat.
Customer inauthentic complaints are puzzling at best. They don’t accept LOAs for those either even though an LOA should prove authenticity.
No because when we did it years ago they slapped us with a warning for fake invoices despite us actually buying in 55 gallon drums and repackaging/original branding and co-branding in house to 1 gallon containers. (different but similar product)
I think I would enjoy an arbitrator taking their $1800 for my $300 worth of inventory over this petty invoice BS.
I’m pretty sure people routinely submit fake invoices and don’t get warned/suspended for that, yet you get a warning just because your own business name’s on it, even though it’s valid.
I think Amazon’s confused about what “forged” means. If your own business is the issuer it by definition is not forged because the issuer can’t forge their OWN document.
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Could you ask the distributor to reach out to Amazon?
Ay, there’s the rub:
The definition of EXACTLY what constitutes a forged document when the gatekeeper mechanisms are either poorly- and/or not fully-parameterized to account for all possible legitimate scenarios.
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They might be willing. But where do I send them such that they can get a person to talk to, and one that will actually matter?
I don’t think there’s anyone for them to contact. Only big companies get special privileges at Amazon.
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But … for many items you will also need the “Brand Name” on the invoice, especially for lesser known brands.
I can go straight to the manufacturer in China for many small brands and buy the exact same item as brand ABC, with the same model #, BUT … it is not that brand of product even though my invoice can look exactly the same as theirs.
I would get new invoicing that includes a brand name on it.
Invoices, Amazon requirements and my experience with it all.
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Sadly it has the brand name and exact part number in the description verbatim. I think the core issue is that a person is too lazy to read past the bot.
Imagine reading WD-40 34490 1 gallon Nestle lubricant.
To an inept moron barely literate in English, it is not comprehendible by that human that the listing name Nestle WD-40 could be the same.
ESPECIALLY when given a mandate to deny as much as possible, like a health insurance company to a cancer patient.
It’s gotten to the point where I always have to throw in a submission of.
Submission
November 3, 2023 11:46 PM EDT
Additional information
What is the point of replying to these false violations?
no matter how much evidence and proof is provided they always comes
back with a canned response as if never read.you want sellers to admit fault when the true issue is badly programmed
A.I. bots that can not understand language like humans can do.
It’s very difficult to get false claims removed, just look at the feedback bots. Support can’t even touch wrong feedbacks anymore. Account health violations are following the same path IMHO.
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