OK boys and girls… How do we handle this? Can’t make a claim with UPS because Amazon is the shipper…
Not the end of the world (1 shipper) ~$600 in value. But nevertheless, we would like to be reimbursed… Since it never made it to Amazon, unsure how to proceed. This is back from late May…
Thanks in advance….
It’s my understanding that the process described in the ‘UPS optional coverage’ section of the SHC’s “Optional coverage for loss or damage” (link) - which I believe closely resembles our friend @Old-Timer’s tutorials on the subject for FBM-derived problems - can be adapted to apply to FBA Inbound Shipment problems as well; certainly I’ve seen 3P Sellers & mods alike state that this is case over in the NSFE.
In the past, it was 2 weeks (15 days) of inactivity before Amazon will take action. Lately they have been refusing action and stating one has to wait for the shipment to close (90 days), then request reimbursement under the normal avenue of shipment variance / reconcile.
And this goes for UPS shipments that never actually got to FBA?
Sorry, don’t want to seem dumb with this - never had to deal with this before.
How does a shipment close if it never got there? Guess it’s an auto 90 day close???
Thanks
Yea… I see an eligible investigation date of 8-21 which I assume may move… Will keep an eye on it and take the necessary steps…
SAS manager sent me a link that doesn’t work as help. 
Have you tried this procedure from the link provided by @Dogtamer ?
If UPS will not move forward with your claim request or the claim was initiated but not paid, follow these steps:
** Call UPS at 1-800-711-5914 (this phone number is designated for Amazon sellers), and request UPS to help with your claim.**
** If UPS continues to refuse to settle the claim, you can contact Amazon. However, before contacting Amazon, you must obtain the following information from UPS by calling 1-800-711-5914:**
** UPS tracking information (required)**
** First and last name, or agent ID, for the UPS employee who refused to initiate the claim (required)**
** Your contact email, phone number, or both–this will be provided to UPS (required)**
** Business name and full mailing address to where the claims payment check should be sent (required)**
** UPS claim number (if available)**
This is what I was told. But this SAS manager has the IQ of a spotted lantern fly so who knows… I’m gonna just wait it out until it’s eligible for investigation.
SAS manager seems to indicate that this needs to be done all through Amazon. I’ve heard that before as well so don’t want to mess with UPS just yet until Amazon options are exhausted.
Hi Steve. You should create a claim through Seller central look at info here.
You have to wait for up to 90 days from FC adjustments to file a claim with Amazon “the Reconciliation Window” displayed on the contents tab.
If you file with UPS, UPS pays Amazon per policy; please do not handle with UPS or you won’t get the claim.
Let’s start creating a case on SC to know exactly when you can make he claim; let me know please.
Amazon does some funny things w/ URLs; the main reason why the link she sent doesn’t work is due to the ‘WorldWideWeb’ component of that URI for the SHC’s “FBA inventory reimbursement policy: Shipment to Amazon claims” page, like so=
https: //www.sellercentral.amazon.com/help/hub/reference/EYPWTSQRTXXXMVB
The seller-accessible URL of that page is this (‘simplified’ “non-‘G’-prefixed” v.):
https: //sellercentral.amazon.com/help/hub/reference/EYPWTSQRTXXXMVB
The discrepancy is another example of what’s been pointed out by several over in the SAS’ “Training the NSFE mods” (link) thread - it basically comes down to Amazon employees not realizing that they have access to resource permissions that aren’t available to we mere peons.
She did resend the working link…
This does not surprise me at all with this particular person we are dealing with now. Seemingly pulled off the street and given a job as a SAS manager, while claiming she is 3+ years in the role. I actually feel blessed with the 3 we had before her. They were great. This one is a joke and hopefully her tenure with us is short.
Yup
Yup
And you pay a percentage of each sale for this incompetence.
That’s good. I have to be honest - I don’t pay a whole lot of attention to our shipments anymore because it’s been 6 years since there’s been an issue (other than a handful of units here and there).
Was a little pissed at myself today for not catching this sooner but it doesn’t matter until 8-21 at the earliest, so caught in time….
