So, I get an email today threatening that Amazon is going to deactivate a listing because of too many complaints about the size of the product. I looked over the whole history with the product. I have had only 2 return requests (for the same order; they ordered one item but resubmitted the return request). They were recent requests and the person has yet to return the product. I don’t know if they are making a big stink over the phone.
Anyway, it is one single complaint. The product is exactly the size that it says online and I think the person just wants a free product. Anyway, they would deactivate a listing over one complaint? It’s been sold for years. Just one complaint. Just two return requests for the same order – that they haven’t even returned.
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Had deactivation complaints before that haven’t gone through with a warning to improve listing to match customer expectations. BUT that doesn’t mean it won’t happen. It was usually followed by a Performance Notification and PoA.
But it seems things have changed since? You got a phone call? And Amazon Seller Performance team is no longer accepting PoA format responses. So at a loss at precisely what the warning was, how it was delivered and what options to rectify it are considering what you’re written and what I responded with.
Still muddy waters; such as it is - Amazon.
On a separate note; our latest violation which was wrong product ordered/delivered had 8 returns for incorrect color. I have no clue how this could have happened, because I had ship those to FBA in very small 5 denomination SPD shipments. All of the correct cartons were sent as I am the one who inspected them before shipping. In any case, it was a long prolonged process of submitted corrective measures with each support rep including an unsolicited phone call telling me what to correct. They are not allowed to tell me precisely what the issue is verbatim but they hint at the issue at hand which is insane in itself. The suggestion from all the notices were to check my NCX report, BUT the report did not show the reasons or only 1 of the returns did. Apparently, amazon has an internal report that detail return reason. So the NCX showed a single return for the issue of wrong color whereas Amazon said within a month I had 8 returns for the same reason. Mind you, sellers can’t get access to this magical data point.
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I would know, because it’s FBM. I’ve only had two return requests…ever. They were from the same person for the same order. They haven’t returned it, and it was recent, so that is what triggered the bot. This has been selling for a few years.
That said, I spoke to someone today who confirmed that this one order is the only problem showing, so he made a comment on the back end and told me to resubmit my appeal. I did.
They just send me an email saying I’m good. The ding has been removed from Account Health.
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Right but how is the suspension warning given and is a PoA or whatever corrective proof required? If not, then not much you can do.
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I did not submit a PoA. I told them it was a mistake. I did not submit corrective proof. After my second appeal, they told me I can continue to offer the product and they removed the compliance issue. I now have 0 issues showing.
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Ok so nothing else to be done. How you were able to do that is beyond me. My guess is, because it was on two order from the same person they were able to do so, but in my case since they had 8 apparent returns for the same reason, the agent, literally, said it can’t be a coincidence.
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Did you send 8 units and 8 units were returned?
I had sent 1 unit, and they submitted 2 return requests for that same unit.
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No I sent over 1000 units and 8 were returned in a single month (with wrong color variation as a return descriptor - again not reflecting on anything I had) forcing me to liquidate all SKU’s at FC despite bin check since bin check doesn’t check all FC’s. Mind you, that wasn’t enough to restore the listing despite 6-7 phone conversations and Appeals on that alone.
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