Listing Violation?

Selling on other Platforms Etsy
1

Received the following notice from Etsy and it says the item in question is in my “Inactive” folder/section.
I have NO listings in “Inactive” so I’m at a loss. Anyone know how I can find out what listing they are referring to? I have submitted support ticket but no response yet.

Hello,

This is a message from Etsy regarding your shop SalishInspirations. We’re getting in touch to let you know that we have removed one or more items from your shop in accordance with our Seller Policy.

We’ve refunded you the listing fees associated with the removed item(s). You can see your deactivated listings here: https://www.etsy.com/your/shops/me/tools/listings/state:inactive

Etsy is a unique marketplace intended for buying and selling handmade goods, vintage collectibles, and crafting supplies. Listings on Etsy must be solely for newly created, tangible items, in either a physical or digital format. In accordance with these guidelines, certain types of services do not qualify for sale on Etsy.

Examples of services that are prohibited in our marketplace include:

** Wholesale vendor lists*
** Rentals of tangible items (all items must be for sale)*
** Professional services like accounting, marketing, SEO, and website building services*
** Supernatural or metaphysical services (e.g.: prayers, rituals, spells, distance healing sessions)*
** Streaming and social media services, such as access to subscriptions and social media followers*

You can read more about this here: https://www.etsy.com/help/article/4524

Please be aware that continuing to list items that violate our Seller Policy may lead to the suspension of your account. We don’t want that to happen, so we ask that you please review the rest of your items and ensure that they meet our policies, which can be found here: https://www.etsy.com/ie/legal/sellers/

Thank you for being a member of the Etsy community.

―――

This message is a private conversation between you and Etsy. Please respect this confidentiality and refrain from distributing this communication without permission from Etsy. If you feel this message was sent to you in error, please delete it and let us know. Please note that feedback or ideas you share with us are non-confidential and non-proprietary to you. You can read more in Etsy’s Terms of Use (Section 6).

If you live in North America or South America, this email is sent by Etsy, Inc., 117 Adams Street, Brooklyn, NY 11201, USA; if you live elsewhere, this email is sent by Etsy Ireland UC, a subsidiary of Etsy, Inc., 66/67 Great Strand Street, Dublin 1, D01 RW84, Ireland having company registration number 495696 and VAT registration number IE9777587C. All rights reserved.

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Crap, they removed one of mine once and I’m trying to remember where it was. I’m pretty sure it went into inactive? So this is no help to you - good grief!

FWIW, I had a photograph of a vintage Jeep. They removed it because I used the word “Jeep.” Fair enough.

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I once had an OOAK keychain for I made for a Jeep Wrangler made out of a Wrangler Blue jean metal button. I pulled the listing thinking it would be a problem down the road but it worked for me cause I drive a Jeep Wrangler :wink:

Who knows what it was for, maybe I had something silly like “Off White” somewhere in the listing LOL (reference to Amazon Trademark BS)

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UPDATE - Support replied telling me how to get to “Inactive” in my dashboard after I already told them there were NONE in there!! SMH - Etsy support is about as helpful as Amazon. Why would it be so hard to include the specific item in the notification.

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Etsy does have an odd filter section on the right.
Please make sure you have all 3 drop-down boxes set to ALL.

Drop-down boxes are: Sections, Shipping Profiles, and Return & Exchange policies. Depending on the selection will adjust the number of listing statuses.

click for example of settings on right side

settings on right side
settings on right side298×943 43.6 KB

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Yep. My default.

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1272×684 25.2 KB

If they in fact just removed the listing, I’ll probably never figure out what it was unless one day I happen to think, “I have not sold one of those for a while”. :rofl: I don’t keep an offsite inventory list as all is made to order.

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2 more options to try:

  1. I forgot about the Tags drop-down box which should be set to All.
    and
  2. check the Payment Account recent activities [link]

You should see the refund for the removed listing plus the Listing ID to see the item deactivated. You would need to scroll down to the Recent Activities section.

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8

Excellent idea. Going there now.

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9

I did find a credit for the listing fee BUT that listing is alive and well. Can see no possible violations for it either. :man_shrugging: :man_shrugging: :man_shrugging:

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I see your shop name is already displayed above.
If you want anyone to double check the listing for a violation, feel free to provide the Listing ID or item name.

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My wife is able to purchase it on her buyer account so I’m not going to worry any longer. :man_shrugging: :man_shrugging: :man_shrugging:

Thanks for the help!

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UPDATE

Just received this support email after I questioned them again

Hello,

Thank you for bringing this to our attention.

After reviewing your account, it appears your listing “Carnelian Antique Copper Hammered Stick Earrings - Hypoallergenic Niobium” was removed in error and reinstated. You may disregard the notice you received regarding your removed listing.

ETA - they reversed my $.20 listing fee credit after they wasted way more than that in my time! "F"ing bots :angry:

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small

I love this little gif

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But wait, there’s more…

banging-head-on-wall

bang your-head

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