It used to be when you got to live support it was USA based and they solved the problem.
Now they are just as bad as the e-mail reps. They tell you they will take care of the issue and 2 hours later send you snippets from a form letter.
It’s insane that to get any support you have to jump trough so many hoops.
These are the same people that e-mail me every day to sign up for Customer service by Amazon.
No thank you.
I haven’t had gotten to a US rep in years.
Not in a million years.
I forget who the “best” was, but it was catalog team, Was it Brazil?
I have never spoken with the Catalog team over the phone, but the Advertising Support Department seems to have US representatives.
Side note: I feel as if the mods or CM’s on the NSFE are in the USA. I could be wrong.
I think that’s true of most, but not all - I recently saw a member of the FMT-CMT publicly state that they were domiciled offshore.
Yes, most forum mods are usa, or were during the OSFE
And then one thinks of @Tried_Tested & Brazil …
We have seen one state from Canada …
They also like like rugs.
I have an issue with images that I did not contribute.
2 reps in a row told me they were able to delete the images, then the e-mail to the case states they sent a message to the internal team for them to do it.
The first was a reply that I have to delete them (which I can’t) I am waiting on the 2nd.
Late to the thread, but @Thelunatick some Sellers have reported better luck getting US-based reps when they call during business hours in the Pacific time zone, especially the noon to 3pm window (which for me over in the Eastern time zone would be 3-6pm).