@wadeorcas hoping you can help - I wrote to Makerplace too.
Just got a return request and it says ‘Is item return requred? No’ at the bottom. Umm - WTH?? I can’t find anywhere in the settings that it indicates this. The only options include return. Have you seen this??
I don’t have any open to walk you thru it, but this is how it works for me:
The full instructions can be found here: https://www.michaels.com/makerplace/support-center?subid=313510829230866434
Hope this answers your questions. No doubt the process is very funky.
I’m wary because it already says no return needed. Their system is so weird.
EDIT: Thank you, that worked. They really need to fix this!
ETA again - I have to pay the return shipping?? That’s no bueno.
ETA again - I was able to skip that part - so she will have to pay for the return. I might set it to no returns like I have on Etsy. Screw that.
I send a prepaid label. If they are just changing their mind (buyer faulted), I deduct the label from the refund.
So you select partial refund on the main screen to be able to do that?
Yes. I create the return label first so I know the cost. There is a comment section to note the reason for less than full refund.
Okay perfect - I can do that. Maybe partial refunds will help deter the return 
If it’s buyer faulted return, I wonder whether it’s better not even send them a label, just have them go get and pay for the label themselves. Maybe that might deter them wanting to return it more?
@wadeorcas, Is there a way to allow a return without sending a label?
I don’t know.
I get Amazon buyers who want to return a customized no return item crying about this or that and I tell them to send it back. I just gave them my return address and then they whine about having a preprinted address label or if I’m gonna provide a prepaid label blah blah blah. To me it’s just not worth the back and forth in the message system with already difficult buyers when I can just deduct the label cost anyway.
Michael’s process is contradictory and vague so I just stick with my prepaids and deduct where I can.
I have my store return policy set for 30 days yet it shows up as 60 days on the listing pages. I have messaged support but you might want to check your listings.
You are right. It’s the same with mine too. I can’t say I paid too much attention to that return notice on the product page. Was it used to be 30 days and changed to 60 days recently?
Have you gotten any return that was over 30 days?
Not yet. This week I got 2 Amazon returns near the 30 day mark. Don’t want to get any 60 day on Michael’s
Please let us know if they reply/resolve the issue.
Hi Wade,
Thank you for bringing this to our attention! Currently, there is a known issue that causes the listing to show as 60 Day Return Policy despite being set to a different policy. Our team is working diligently in fixing the issue. We’ll let you know as soon the error is fixed.
I’ve also checked your product and I can confirm that your Return Policy is set to 30 Days Return. We appreciate your time and understanding.
If I may be of further assistance on this topic, please let me know. I’m here to help!
Today I notice a strange $60 charge on my credit card from Michaels. Digging into my transactions on MakerPlace, they refunded an order from the end of August! Without my consent nor even a notification that it had happened. 70 days after the purchase date (way past my 30 day return window) and customer hasn’t returned anything! Seller support better make this right.
So, a little more background: Customer asked (through a customer service rep) to return a pendant necklace because he wanted to exchange it for a longer chain length. I authorized the return request, providing a prepaid label. And explained that if a longer chain length was the reason for return, I can send him a longer length, no charge. He agreed and I sent the extra free chain. The return shipping label was never used. No problem. Happy customer.
60 days after the return request was approved by me, my credit card was charged. Seller support responds to my inquiry today saying, “…Upon checking, … you’ve accepted the return approval. … After the approval of the return request, there’s no action taken causing the system to automatically process a refund.”
So basically, because I didn’t refund after 60 days, there was an automatic refund processed. When I look at the return on MP, it has status “returned” which was not updated by me and is not true. If this is how they are going to do things, people will quickly learn they do not need to return anything and just wait a few weeks and they get their order for free!! This seller support did not say anything about the charge being reversed, he just seems to say it’s automatic and that’s that.
This is not how returns/refunds are processed according to: https://www.michaels.com/makerplace/seller-support-center/order-management/processing-returns-and-refunds
I did not authorize a returnless refund. I required a return before processing a refund. If the item is never returned, then a refund is never processed. There is nothing in the MakerPlace policies about an auto refund 60 days later even if the item is not returned.
Sorry to hear about this problem. Is there any recourse on MP for you to get the refund money back? Demend to have this issue escalate to a higher level help team member?
As the support said:"After the approval of the return request, there’s no action taken causing the system to automatically process a refund.”. Well, as we know on Amazon, a lot of time buyer ask for return, but don’t really return the item after the request was apporved, so there would not be furthur action to take. That didn’t mean MP should just automatically issue refund! They really didn’t think through all the possibility when they set up the system.
I read through the link you psoted, the whole policy is so convoluted, and as your case shows it was not designed well to take care all the different situation.
Hope you’ll be able to get to some satisfactory result. Keep us informed.
I haven’t heard back about a resolution, just that the tech team was looking into it. But today my deposit was $60.80 above what my payout was supposed to be. So there is it. No email, nothing in the transactions on my dashboard. I wouldn’t have known it was given back except that I’m a stickler for accurate bookkeeping. So I’m happy to have the money back, just strange way of giving it to me with no record (the payout spreadsheet shows one total and the actual deposit shows a different number).
