@wadeorcas hoping you can help - I wrote to Makerplace too.
Just got a return request and it says ‘Is item return requred? No’ at the bottom. Umm - WTH?? I can’t find anywhere in the settings that it indicates this. The only options include return. Have you seen this??
I don’t have any open to walk you thru it, but this is how it works for me:
The full instructions can be found here: https://www.michaels.com/makerplace/support-center?subid=313510829230866434
Hope this answers your questions. No doubt the process is very funky.
I’m wary because it already says no return needed. Their system is so weird.
EDIT: Thank you, that worked. They really need to fix this!
ETA again - I have to pay the return shipping?? That’s no bueno.
ETA again - I was able to skip that part - so she will have to pay for the return. I might set it to no returns like I have on Etsy. Screw that.
I send a prepaid label. If they are just changing their mind (buyer faulted), I deduct the label from the refund.
So you select partial refund on the main screen to be able to do that?
Yes. I create the return label first so I know the cost. There is a comment section to note the reason for less than full refund.
Okay perfect - I can do that. Maybe partial refunds will help deter the return 
If it’s buyer faulted return, I wonder whether it’s better not even send them a label, just have them go get and pay for the label themselves. Maybe that might deter them wanting to return it more?
@wadeorcas, Is there a way to allow a return without sending a label?
I don’t know.
I get Amazon buyers who want to return a customized no return item crying about this or that and I tell them to send it back. I just gave them my return address and then they whine about having a preprinted address label or if I’m gonna provide a prepaid label blah blah blah. To me it’s just not worth the back and forth in the message system with already difficult buyers when I can just deduct the label cost anyway.
Michael’s process is contradictory and vague so I just stick with my prepaids and deduct where I can.
I have my store return policy set for 30 days yet it shows up as 60 days on the listing pages. I have messaged support but you might want to check your listings.
You are right. It’s the same with mine too. I can’t say I paid too much attention to that return notice on the product page. Was it used to be 30 days and changed to 60 days recently?
Have you gotten any return that was over 30 days?
Not yet. This week I got 2 Amazon returns near the 30 day mark. Don’t want to get any 60 day on Michael’s
Please let us know if they reply/resolve the issue.
Hi Wade,
Thank you for bringing this to our attention! Currently, there is a known issue that causes the listing to show as 60 Day Return Policy despite being set to a different policy. Our team is working diligently in fixing the issue. We’ll let you know as soon the error is fixed.
I’ve also checked your product and I can confirm that your Return Policy is set to 30 Days Return. We appreciate your time and understanding.
If I may be of further assistance on this topic, please let me know. I’m here to help!
