Amazon is only concerned about money and only does something these days when they are forced to by regulators. That’s the sad truth whether you believe it or not.
Aside from the lack of bot enforcement which is obvious to us, they aren’t even taking legitimate reports / escalations seriously anymore. They just flip the page and look the other way.
I’ll give you our most recent example.
We have a competitor (super sleazy) that launched a quick dissolve melatonin product. They lifted our bullet points, word for word, letter by letter. They aren’t common words, it wasn’t an accident. They also lifted one of our other competitors bullet points.
Can’t report that because there’s no IP involved. I get it. We would never do that because it’s classless but whatever.
Within those bullet points they copied, they mention sugar free. The number one ingredient is Dextrose, AKA sugar.
Vine reviewers posted pictures of the tablets and they are huge, likely because they don’t have the smaller tooling necessary to make an appropriate sized tablet for the potency.
With that sized tablet, the sugar content must be above the amount that would need to be declared in the supp facts panel with a carbohydrate count. That’s not there.
Vine reviewers also posted pictures of what they received. The bottle and label are COMPLETELY different. The lead image is a high-end expensive bottle. What they are shipping from FBA is a cheap, white HDPE bottle (plain Jane / cheap).
Reported all of this - REJECTED.
Escalated through SAS with my SAS managers complete support and amazement - REJECTED.
He’s internally escalating it again as a last ditch effort to actually help Amazon not be liable for someone’s diabetic comma. I hold zero hope that this will be actioned.
Amazon’s focus on the top / bottom line is laser-focused. They don’t give a ■■■■ about anything or anyone. It’s all about the Benjamins baby. They will pass off any liability claim to the seller and look the other way, pretending that they weren’t made aware of these things.
This case opened my eyes to focus on what we can control and not waste anymore time on this kind of thing. Amazon broke our spirit of goodness.
We won’t stoop to the levels of others but we will take advantage of anything we can on the marketplace.
Here’s one of those taking advantage things:
You’re not supposed to be able to run a Prime Day Deal if you had another deal for no less than 20% more in the last 30 days. We have one of our competitors running a LTD this week and we know they will be running a Prime Day Deal during that promo.
It’s a glitch. There’s a disconnect between PED’s and LTD’s. I scheduled a LTD for the week of the 17th today with Prime Day deals already set up for the prior week.
The rules are made to be broken at Amazon and I think it’s intentional.
Rant over - for now.
at the top of the page.
so at least 25% of them were from this group…
Fire him.