need some help for anyone on the Amazon forums

Account Health
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亚马逊?

I have 2 major issues that I keep getting the same form letter for.
If anyone knows any other mods to tag or is willing to reply and tag mods please do so.

A CPR mask has been identified as a pesticide (the word cross contamination which I removed) and I can’t get them to recognize it.

A siren which has the ability to be hooked up to a radio so the siren speaker can be used as a radio speaker has been identified as a radio. It has no FCC id because it has no transmitter or receiver but again I can’t get them to understand that.

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Sadly these days it takes multiple reopening of cases, and I mean in the 5-7 times area, to get anywhere 99% of the time.

Did you check all your keywords too?
Did the changes take effect on the PDP?

I got nothing on this one.

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3

We are on reply number 10 for each of them.

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4

I failed to get an issue of Radio-TV Mirror, a magazine, past the FCC Registration enforcement process before I gave up on Amazon.

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Oh I gave up and deleted the item, they then told me the Account health ding will stay for 180 days unless I provide the FCC ID

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6

So e-mailed Jeff

They are taking care of the Fcc ID bs but sent me a form letter for the pesticide issue.

Amazing how even there you get a different responses based on who receives it.

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Long story

There has been a FedEx glitch with Amazon Buy Shipping for over 4 months and KJ_Amazon has been helping me and some others on the NSFE.

The FedEx issue was finally repaired today and I posted a thank you to KJ_Amazon for helping. Then I asked if he/she could lend a hand in your topic and I posted a link to your NSFE topic.

I tagged one in a different “resolved” NSFE topic and added a link to yours for help.

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Thank you

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9

Way to go, Joe!

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10

Still no help and just the same form letters over and over again.

This meets the definition of insanity.

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I do have a suggestion for the NSFE post that may be a partially good idea.

I would post 1 topic for each related Case ID. This would give you a brand name change topic, hijacking topic, Radio FCC ID topic, and pesticide topic.

This way you would have at least 4 individual topics created.

Maybe different Amazon forum employees can work better in different areas and separating the topics and let the amazon employee pick and choose where they could help individually.

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12

Amazon employee actually replied with almost my same suggestion above.

same idea
same idea913×75 10.5 KB

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13

Agree. It’s annoying, but also provide each case’s id in each individual thread, specifically.

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14

I swear all seller support for Amazon is useless.

We are Amazon we are infallible we are never wrong and you must jump through hoops to prove us wrong and be droned in form letters

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@Thelunatick any update on the current Pesticide Battle in the War of Selling on Amazon?

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No support from the forum mods, I made a new post and it was ignored.

I keep going back and forth

Remove “contamination” from the bulletpoints.

It is removed here is a screen shot, the catalog team needs to push it live

Remove “contamination” from the bulletpoints.

It is removed here is a screen shot, the catalog team needs to push it live

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Finally get a response from a mod who tells me I submitted a new contact (NO Fecal Matter!!) and wait for them to respond.

The response

Hello,

We received your submission for the following ASINs and we have determined that there are currently no more restrictions on your contribution on the listings. T

ASIN: B018KT374I

Please resubmit the listing to get it live.

Amazon Services

Thank you for selling with Amazon,

Bijon S.
Amazon.com Seller Support

My response 2 days later

The restricted policy violation is still present on my account health page and the item is still removed.

and again
Hello,

ASIN: B018KT374I

We received your appeal request. We recognize compliance may be confusing or frustrating. However, as mentioned in the previous communication, the issue remains and there are claims related to pesticide which is present on the SKU detail page.

Fulfilling compliance obligations is required for selling your products on our store. As a next step, you must take the following action:
remove the claims cross-contamination from bullet_point attribute on the SKU detail page. If you are still unclear and have questions, please include comments when submitting your appeal so that we can provide help.

The product listing may be removed if your compliance obligations are not met.

We appreciate your cooperation on this important matter.

Thank you for selling with Amazon,

Shivam S.
Amazon.com Seller Support

and again

Which is is

Hello, We received your submission for the following ASINs and we have determined that there are currently no more restrictions on your contribution on the listings. T ASIN: B018KT374I Please resubmit the listing to get it live. Amazon Services Thank you for selling with Amazon, Bijon S. Amazon.com Seller Support AGAIN I HAVE REMOVED ALL all the claims pertaining to "contamination’ from the “bullet_point” attribute. I HAVE please re-submit your listing to get the offer live. I have provided a screen shot to prove this. YOU NEED TO CONTACT THE CATALOG TEAM AND HAVE THE CHANGES PUSHED LIVE, STOP SENDING ME THE SAME FORM LETTER OVER AND OVER AGAIN!!! AGAIN ATTACHED IS THE PROOF THAT IT HAS BEEN REMOVED. I have now explained this 10 times DO YOUR JOBS AND STOP WITH THE FORM LETTERS

Attachments:

Yet again

Hello,

ASIN: B018KT374I

We received your appeal request. We recognize compliance may be confusing or frustrating. However, as mentioned in the previous communication, the issue remains and there are claims related to pesticide which is present on the SKU detail page.

Fulfilling compliance obligations is required for selling your products on our store. As a next step, you must take the following action:
remove the claims cross-contamination from bullet_point attribute on the SKU detail page. If you are still unclear and have questions, please include comments when submitting your appeal so that we can provide help.

The product listing may be removed if your compliance obligations are not met.

We appreciate your cooperation on this important matter.

Thank you for selling with Amazon,

Amazon.com Seller Support

Notice no name this time which leads me to believe it’s a bot

So again

AGAIN

I HAVE REMOVED ALL all the claims pertaining to "contamination’ from the “bullet_point” attribute.

I HAVE please re-submit your listing to get the offer live.

I have provided a screen shot to prove this.

YOU NEED TO CONTACT THE CATALOG TEAM AND HAVE THE CHANGES PUSHED LIVE, STOP SENDING ME THE SAME FORM LETTER OVER AND OVER AGAIN!!!

AGAIN ATTACHED IS THE PROOF THAT IT HAS BEEN REMOVED.

I have now explained this 10 times DO YOUR JOBS AND STOP WITH THE FORM LETTERS
Attachments:

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