New Amazon FBM procedure: Recovering the refund amount or item on claims for late deliveries

Selling on Amazon FBM
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If an item is going to miss the delivery window, shouldn’t that just be handled as an ordinary (seller faulted) return, where the refund is issued after the item is returned/refused delivery? This is assuming they no longer need the item as a result of it coming late so they want to return it because of that.

The cases where a package goes missing, an A-Z is opened, and then the package is found and delivered are exceedingly rare. Most INR claims are people lying, or the package was stolen by a porch pirate.

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42

I disagree. Rome wasn’t overthrown. It rotted from within. At some point, Amazon can be de-throned. Especially when TPTB are focused on short-term results.

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Have you seen the messages Amazon is now showing Buyers attempting A-to-z claims “too early” or in error?

https://test.sellersasksellers.com/t/template-for-inr-when-using-amazon-shipping/787/31?u=papy

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For the first time ever I See “BuyerRecharge” in my Downloadable flat file
Statements

There is no Order ID on the line so I can’t truly identify what it’s for

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Retail ALWAYS needs to take care of their customers. If you piss people off enough they’ll shop elsewhere regardless of how convenient you are or how wide your selection of goods is.

Sellers are easily replaceable as long as the buyers are there, but if the buyers start leaving, sellers will leave along with them and the death spiral will start.

Remember ebay used to be the king of 3P marketplaces. They fell behind for many reasons, and their early on seller friendly policies did not help them. There was a time sellers could leave buyers feedback, and other sellers might refuse a sale because of that feedback. That’s not an environment that you want to give to a potential buyer.

Amazon got it right and took the throne with their “please the customer at any cost (to 3P sellers)” policy. If that changes (which it definitely is) that could backfire.

I get that maybe the fraud rate now has increased to beyond the point that they’re comfortable with, but trying to reduce it by using bots and minimal/no human review/interaction (or incompetent human review) with buyers is going to piss off the people who got wrongly flagged. And unlike a seller who feels cheated buyers can and will leave because of that.

Personally I avoid buying anything expensive on Amazon, because the buy side customer support is just as crappy and incompetent as seller support nowadays.

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I called SS immediately when this started happening and it was “suggested” there was some sort of technical issue.They opened a case and there was considerable communication for several days asking for order #s and other information. After the initial batch of claims and the case was opened it stopped. Not sure if it was in fact some technical thing that was immediately opening and funding claims or who knows what. This seems to be the land of the mysterious lately. All kinds of strange goings on…

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