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Atualização da página Política de retenção de fundos de 4 de outubro de 2024 (Funds Retention Policy page update from October 4, 2024)
Hello,
Starting October 4, 2024, we will update the Funds Retention Policy to complement recent improvements to overall transparency regarding funds retention. Key changes include:
Renamed Funds Retention Policy to “Funds Payment Eligibility Policy.”
Our payout eligibility policy is intended to protect customers and sellers from abuse.
When we deactivate an account, we hold funds to settle pending transactions or damages, including product returns or refunds, customer A-to-Z claims, inventory removal costs, and outstanding fees.
You can now appeal funds after 60 days of the measure being applied to your account, as we have reduced the appeal period for requesting payment of funds from 90 days to 60 days after application.
We will release your funds after we confirm your identity and assess your account for deceptive, fraudulent, or other illegal activity.
During this process, we may ask you to provide additional information or documentation about your identity, financial instruments, or supply chain. This additional information is critical to our anti-fraud controls. Additionally, we may validate any information you provide with third-party services or government agencies.
We’ve included a link to the Funds Payment Eligibility Policy on the Program Policies page.
If you have any questions, please contact Sales Partner Support.
Amazon Services Team
@Tried_Tested : does the saga goes on and on and on and on … ?
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We also received this unwelcome notification (also in Portuguese) this afternoon.
I badly wanted to trash it, but the furor passed…
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What has effectively changed? I do see the reduction in appeal times from 90 to 60. But this is just in case of an ip complaint? I did not read the updated policy. As for my saga, it is continuing according to the scheduled timeline. Hopefully, thing will be rectified by said time. No other input at the moment.
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Well … when it comes to Brazil and what could go wrong, for some reason you just pop up in our mind as a … “oh yea … everything could go wrong”.
Because of you … do you know how much courage it took to simply click the translate button to find out what it said?
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I hear you. It shouldn’t be that hard and amazon should be doing far more for their “partners.”
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Got it as well. Thought it was fake because where I come from, it’s Brazil.
I learned something new - Brasil…
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AI is learning phonetic spelling?
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I got it from both BR and a similar one from Amazon Services Europe.
Hello,
Effective from October 2, 2024, we’ll make the following updates to European programme policies:
The Funds Withholding policy will be renamed the Funds Disbursement Eligibility policy. The policy will also be updated to clarify why we maintain this policy, how you can appeal disbursements 60 days from the date of account deactivation and how we evaluate appeals, giving examples of activities that may result in our decision not to disburse funds in accordance with the Amazon Services Europe Business Solutions Agreement.
The Amazon Partnered Carrier terms and conditions for Germany will be updated to clarify the role of the parties involved.
We’ll add existing policies to the programme policies page to ensure that you can access contractual obligations between you and Amazon in a centralised location. This update is for clarification only and doesn’t involve any changes to your rights and obligations.
The policies to be added to the programme policies page include the following:
The Amazon Services Europe team
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I think it’s safe to say we all got it. Unusual, but nothing Earth shattering the way it looks.
-Ana
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I don’t speak Portuguese, but it was sent to me anyway.
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The third of today’s (092424) News Headlines, “Update to the Fund Withholding Policy page” (link, ‘ref’ version) specifies. in the 1st ¶, that recent changes were made to Section 2 of the ASBSA (“Amazon Services Business Solutions Agreement”) [link] ; it would appear that the Editorial Team has not yet gotten around to actually updating this - I just compared today’s version to the last one I archived on 051124, and both currently read the same:
"…
Service Fee Payments; Receipt of Sales Proceeds.
If we determine that your actions or performance may result in returns, chargebacks, claims, disputes, violations of our terms or policies, violations of law or other risks to Amazon or third parties, then we may in our sole discretion withhold any payments to you for as long as we determine any related risks to Amazon or third parties persist. For any amounts that we determine you owe us, we may (a) charge Your Credit Card or any other payment instrument you provide to us; (b) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you or amounts we may owe you; © invoice you for amounts due to us, in which case you will pay the invoiced amounts upon receipt; (d) reverse any credits to Your Bank Account; or (e) collect payment or reimbursement from you by any other lawful means.
To be eligible for fund disbursement, you must refrain from deceptive, fraudulent, or illegal activity and remain in compliance with our Program Policies. If we determine that your account—or any other account you have operated—has been used to engage in deceptive, fraudulent, or illegal activity (including the sale of counterfeit or stolen goods), or your use of the Services has harmed, or our controls identify that it might harm other sellers, customers, or Amazon’s legitimate interests, then we may in our sole discretion permanently withhold any payments to you, because these activities expose Amazon to financial risks and inflict monetary damages and irreparable non-monetary harms on Amazon. We will offer you an avenue to appeal our fund withholding decision by following the procedures outlined in Amazon’s policies. Successfully completing the appeal process is required to be eligible for further disbursements.
In addition, we may require that you pay other amounts to secure the performance of your obligations under this Agreement or to mitigate the risk of returns, chargebacks, claims, disputes, violations of our terms or policies, or other risks to Amazon or third parties. These amounts may be refundable or nonrefundable in the manner we determine, and failure to comply with terms of this Agreement, including any applicable Program Policies, may result in their forfeiture.
As a security measure, we may, but are not required to, impose transaction limits on some or all customers and sellers relating to the value of any transaction or disbursement, the cumulative value of all transactions or disbursements during a period of time, or the number of transactions per day or other period of time. We will not be liable to you: (i) if we do not proceed with a transaction or disbursement that would exceed any limit established by us for a security reason, or (ii) if we permit a customer to withdraw from a transaction because an Amazon Site or Service is unavailable following the commencement of a transaction.…"
I’ll be revisiting the ASBSA page on 10October2024 to see if the change is actually reflected - as well as the “Changes to program policies” (link) page - which has also yet to be updated.
It’ll also be interesting to note whether or not the “Changes to the Amazon Services Business Solutions Agreement” (link) - which has only been intermittently updated in recent years - reflects these changes…
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