On some messages, there is no longer an option for No Response Needed. Instead, it has been replaced with Resolve Case, which notifies that buyer that you closed the message with no response and invites them to give feedback.
I don’t know why I have this on some messages and not others. I also do not like it. If I am not responding to a buyer, there is a good reason, and I don’t want the buyer alerted to the fact that I don’t plan to answer them, nor do I want them invited to give feedback. The vast majority of messages I don’t respond to are either the buyer thanking me or some other response to a message I sent where a response is not required, or they are abusive/scammish/deceitful/unreasonable. In neither case is Amazon’s getting involved productive in any way.
Does anyone know what happens if you simply do nothing? I know it probably would affect your average response time to messages, but is that a metric that even counts for anything?
We usually mark no response needed when the correspondent is asking for a lower price – or the trendy and annoying price “adjustment.”
If I do nothing, the message stays open as “response needed” and continues to count against you forever. Your average response time will get progressively longer until someone at Amazon notices and presses a button, no odds on which one, and then your account is suddenly only active in the .au marketplace…
I know this is realistically irrelevant in bizzaro Amazon land, but the help pages still say "If a message does not require a response (e g. a “thank you” message), mark it as “No Response Needed.” I smell AI determining which msgs need a response. Artificial Inanity, that is.
Have you tried using google translate from English to Chinese and back 4x and see what words it spits out and then cutting and pasting it back in so they won’t contact you anymore because they will either think you are foreign or intellectually decelerated.
“We are very sorry for your thank you much have day nice from Amzon!!! ”
After watching Clarkson’s Farm, I am assured going full “Gerald”, is a viable solution to many problems.
Amazon does like it some Beta, as we all know; just found this new functionality over in B-SM (“Buyer-Seller Messaging Service”/“Buyer-Seller Messenger”):
So we have SSA and AHT … the future will have AAM (Automated Answer Messages) where Amazon decides for us what the best answer should be. What could go wrong? Just another way Amazon can let the seller take the fault and give the buyer the seller’s money without any seller input.
For funsies, I looked at the setup and if it wasn’t Amazon it might be interesting. You can set responses to only address specific ASINs (although I don’t think SKUs), to only auto respond pre- or post- order, and narrow it down by topic, which I guess is supposed to match the topic the buyer used when creating the message. Of course, we all know how reliable buyers are in clicking the correct box…
The NSFE, among other biz-discussion venues, has seen a slew of complaints about the program not working the way it’s supposed to, prompting Indy_Amazon’s 082625 reply here:
By all available lights, half-assed deployments have increasingly become a hallmark of Amazon’s ever-increasingly-ensiled infrastructure over the last dozen years, which is a prime reason why I do not advocate becoming a guinea pig for anything that comes down the pike; we ourselves prefer to let the dust settle on the inevitable casualties before dipping a toe in uncertain waters…
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