No Words for this really........ Seller Support is beyond help.

[JustForFunStuff]

Lost my bearings a little today (its been a very long stressful year for me) so I mistakenly went onto live chat to see if someone could point me in the right direction.
And this is what I get.

[dwat0870]

Where on earth is this available? Is it on their “public” support stuff and not the Amazon site?

Not that I need the frustrations of trying that (and curiosity killed the cat)…

[papy]

@JustForFunStuff that is a GOLD troll of the NSFE via chat

[JustForFunStuff]

@dwat0870

Where on earth is this available?

would seem Sanju refers all sellers needing support to the forum rather than assisting them with their inquiries, which I would think is part of his job description if he is monitoring live chat.

I’ll take a wild stab that this individual could see that my account is 20 years old.
I would “guess” he would understand I knew better than what he was telling me but no…
More entertaining reading below

[JustForFunStuff]

thanks Papy I had nothing else to do this afternoon

[LR72]

He did research ‘very deeply.’ Not sure what more you can ask for! /s

[HobbesIsMyTiger]

The problem is that he thinks checking the forums via the forum search bar is “deep research.” Or even “remotely useful.”

Is their training really so lacking at this point that they are actually told “check the forums, if you can’t find it, tell them it doesn’t exist and move on?”

[Dogtamer]

@HobbesIsMyTiger

…
Is their training really so lacking at this point that they are actually told “check the forums, if you can’t find it, tell them it doesn’t exist and move on?”

Well, there’s a reason why the Help Hub Revision - even prior to its fledgling debut in 2018 - points to the ASF as a solution source.

Sadly, the Screeching Harpy seems to have ignored the memo (to be fair, she wasn’t fully onboarded @ that time).

[Jenga244]

@JustForFunStuff

I’ll take a wild stab that this individual could see that my account is 20 years old.
I would “guess” he would understand I knew better than what he was telling me but no…
More entertaining reading below

I’ll also take a wild stab and say “SANJU” may not even be as old as your account…

[JustForFunStuff]

100%%%%%%!!!
Several years ago I was “gifted” an account representative for 6 months. Lovely young woman, knew very little about most things.
She shared with me that she was celebrating her 20th birthday, was just transferred
from the A to Z team where she had worked for 3 years. (sigh)

[JustForFunStuff]

@dwat0870

Where on earth is this available?

it was a live chat through “get help”

[bookwormapril]

@JustForFunStuff

She shared with me that she was celebrating her 20th birthday, was just transferred
from the A to Z team where she had worked for 3 years. (sigh)

And before that she was in programming. But got too old.

[Uncle_Leroy]

@JustForFunStuff

100%%%%%%!!!
Several years ago I was “gifted” an account representative for 6 months. Lovely young woman, knew very little about most things.
She shared with me that she was celebrating her 20th birthday, was just transferred
from the A to Z team where she had worked for 3 years. (sigh)

No wonder SS is a bunch of know-nothings… they’re hiring high school kids in other countries.

[dwat0870]

@Uncle_Leroy

they’re hiring high school kids

Allow me to fix that for you –

“they’re hiring high school AGE kids”