We have created countless cases on the subject and requested assistance up and down the chain of command. A post card was supposed to be sent to our address to verify yet the responsible team failed to send a post card the first time and the second request the post card was “lost in transit”.
This is a systemic issue that needs to be corrected immediately. We have no issue with the verification but if the team is failing to sent the post cards, we can’t comply.
We are a 100m+ per year seller on Amazon and we are left having to request assistance on the seller forums.
Here are a few cases. We were told our account was not going to be deactivated by the AHS team as they stated that our account was flagged due to the post cards not being delivered. The team has the tracking numbers and can see that they were not delivered.
There’s been cases where there were postcard issues, but 9 figure sellers have better representation/avenues for help than crying on the seller forums.
To be fair, that has been a rather-common refrain ever since the April `23 SIV/Inform Act debacle first raised its ugly head.
To be equally fair, a goodly percentage of those complaints - in both the NSFE & related discussion venues alike - have been rooted, as our friend @Tvoi alludes upthread, in problems revolving around non-US sellers (like the OP) who don’t have all their ducks in a row (unlike the OP), or are subject to delivery problems beyond their control (like many of the Ukrainian sellers, et. al).
Half the people who post on the NSFE, and this was a featuer of the OSFE as well, claim massive sales as justification for demanding expedited or preferential treatment. It’s all BS.
When I have a problem with something and I need help, the size of my account is not relevant. The number of SKUs I have listed, the number of sales I have this year, the amount I have paid in FBA fees… None of this matters and none of it will get me better service or attention from support.
When sellers need help with a legitimate problem, they should get help. When sellers are full of crap and want help getting around the rules, they should get ignored. Their sales volume is not a relevant factor, serious sellers know this and don’t bring it up in this context, and the ones that do automatically trigger my “but what you are lying about/leaving out?” detector.
I think it would be obvious once a moderator looks at the account (if they even can).
My second guess is that they would have SAS
But from my own experience, I know blunders like these are common place and that Silos are very real and how silo management manifests is also very real. I also know that simple things can take 8+ months to rectify, but if the right person is on it, they can be rectified, but that probably never happens without legal action.
Hence the reason why the OP of that NSFE discussion’s 3-known Store Accounts are currently back up and running, despite the lingering wait for the third-dispatched ‘postcard’ to arrive at the corporate address.
No kidding, especially since there’s a cap on the vig they take of $5K a month.
We’ve been lucky so far with the 3 SAS managers we’ve been assigned. Some sellers get glorified seller support agents assigned to them that are unresponsive.
We’re a lowly 8 figure per year seller and we nearly went to the forums until our SAS rep finally delivered. It wasn’t due to the post card, it was due to another part of the process. We just couldn’t submit the form. The button would not appear.
I agree. I only mentioned ours because I can sympathize with that person’s desperation. They’re likely in a position like mine where this is not my company. I just manage the team that handles the Amazon bit. And that person’s behind is probably on the line with management breathing down their neck.
We lost our SFP early this year due to FedEx having a particularly terrible stretch of on time delivery and we tried everything while going through the trial to get it back except posting on the forums due to the NSFE.
Maybe one day we’ll break that mythical 9 figure line.
