NSFE (facepalm emoji)

Anyone else following this gem?

I WHOLEHEARTEDLY agree with the couple posters here who called out the endless cycle of asking for feedback only to utterly ignore it if not act 180 degrees against it.

At this point it seems to be either a periodic jerkoff session from mods or the last act of a mod who becomes self aware shortly before being reassigned elsewhere never to be heard from again.

Either are the only answer to the obvious which is: are you not reading the 99% of the existing threads on a daily basis pointing out this ā– ā– ā– ā– ?

MOD EDIT: Spelling error in title

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Yepper, Iā€™ve been following it since Roberto first posted it 091924.

As far as I can tell, the available evidence (gathered ever since the days of Auctions, and later the Era of Z-shops, through various iterations of the Amazon Seller Forums [ā€œASFā€]) seems to suggest that NSFE discussions opened by members of the FMT-CMT/AHT SMEs like that one typically prove to be little more than panem et circenses sops for bruised conscience(s), and have been so for many years.

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Exactly. They can start by actually reading and parsing their own forum.

Honestly, itā€™s like theyā€™re hoping the Sellers with problems are just 3% of Sellers, and topics like this will bring out the unheard 97% saying, ā€œProblems? What problems?ā€ :roll_eyes:

If they were really interested in improvement, the answers are already there.

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Explaining the issues and how to fix them would follow under consultation. We consider this level of consultation a fee based level of consultation. Amazon is fishing for freebies.

Definition of Amazonic Wack-O-Mole
Amazon platform of programmers popping up useless code out of holes that is then knocked back into the holes by seller feedback (in theory).

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I saw that, and stopped myself from responding. It wasnā€™t going to be at all nice.

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I think the number one issue, and it seems to be touched on in the first few replies.

Seller Support. PERIOD. The fact that Seller Support is so wrong on most case answers should be embarrassing to Amazon. It should put Amazon in a legal bad corner. They arenā€™t, and it doesnā€™t.

While I maintain every seller should know policy and should not be asking Seller Support questions that are spelled out in policy, I firmly believe that when you have an issue/question that is not answered by written policy, it shouldnā€™t be a blind shot in the dark with Seller Support.

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I donā€™t disagree, but Amazon quite obviously does - and I strongly supect the problem is likely to get worse once this latest addition to the dufus family of bots comes out of beta:

Amazon launches a powerful new generative AI-based selling assistant codenamed Project Amelia (link, About Amazon blog)

There are already some interesting comments about this in the 091924 NSFE discussion here:

https://sellercentral.amazon.com/seller-forums/discussions/t/212f84c9-95eb-490e-9230-71ed6ae07d1c

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Until one day Amazon finds themselves in a major legal issue due to Seller Support.

Amazon Legal is the only reason Amazon Corporate ever pays attention to anything.

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Well, and the accounting department.
ā€œDid you see how much money we hemorrhaged to pay for ā€˜meatsacksā€™ this month? AI works for free!ā€

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Buckle up & batten down the hatches, boys and girls - `twould appear that things are about to even more rocky on the AI front, given the phrasing of Dominicā€™s 092724 NSFE post from about an hour ago (emphasis mine):

https://sellercentral.amazon.com/seller-forums/discussions/t/32398af5-6957-4b93-ba9a-db5c8e13da7a

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None ā€¦

We like mustard on our hot dog. Even if the rest of the world has ketchup, we will still have mustard ā€¦ no matter how many times we are told it should be ketchup.

Project Amelia ā€¦ read my type ā€¦ No Thank You ā€¦
We didnā€™t grow old by not knowing what we are doing ā€¦ and we donā€™t need out diaper changed (yet :smirk:).

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Ha - you might be reading my mind!

I came close to closing the above post with an observation that, were I actively participating in the NSFE, Iā€™d be inclined to provide that same answer to Dominicā€™s questionā€¦

I refrained from doing so because - on the score of ā€œKnow Thine Enemyā€ - I will give the tires a kick if & when Amelia D. (ā€œD.ā€ for ā€œDufusā€) comes aā€™calling on any of our SoA Accounts.

That said, Iā€™ll be quite surprised if I learn anything from such interaction that I donā€™t already know how to effect - or cannot figure out for myself - without resort to a mindless automaton holding my handā€¦

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Part 2 (emphasis mine):

https://sellercentral.amazon.com/seller-forums/discussions/t/4ba9d20f-3235-47e8-aee3-968ce4d2daa3

Amazon be like:

ā€œSince we cannot trust our AI to get it right, weā€™ll deploy another dufus to check the first oneā€™s results.ā€

Sigh.

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from the company that canā€™t tell the difference between pesticides and not pesticides :man_facepalming:

LLM1: the buyer wants pesticides
LLM2: no, they really want PESTICIDES!

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Amazon bots canā€™t figure out simple math, now they are editing Item titles??? And Sellers will get suspended for the violations that the LLM (aka AI) creates?

Seriously Amazon, Iā€™m going to need to see your PoA for this.

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The people deploying AI are less sentient than it is right now.

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Note to self ā€¦

Donā€™t click

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Loath as I am to admit it, this NSFE post would seem to be case in point in regards your observation re: sapience:

https://sellercentral.amazon.com/seller-forums/discussions/t/16ebfcee-9dd2-44e2-98f9-6bda66c9b187?postId=d0942614-fd0c-44d6-9d02-35bb1040cc0f

There might be some re-jiggering in store for that particular member of the Dufus familyā€¦

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WOW, it agreed that Amazon ā€œhumansā€ got it wrong. That might be a legal issue.

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Amazon AI (possible human) response (template in the making) ā€¦

Although our AI (info) has noted that all of your ducks are lined up, our AI (standard rejection) has deemed there was a missing duck (human intervention) and therefore our second decision to reverse all prior decisions and actions is final.

Thank you for your concern.
Did this resolve your issue?

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