Tvoi
September 20, 2023, 2:44pm
1
https://sellercentral.amazon.com/seller-forums/discussions/t/dc596503-8c3e-4883-8b22-31ba4d566af8?postId=dc596503-8c3e-4883-8b22-31ba4d566af8
[mod edit: added text for SAS members who won’t click NSFE links]
How to file customer return fraud with FBA - Amazon Accelerate Said this was possible
by Seller_iobipI6xASRkh
5 hours ago
At the Amazon Accelerate, they said sellers should not be eating the cost on customers who damage/switch and then return items for a full refund, claims can be filed. They did not go into this further for FBA just FBM A to Z, but he said that it applies to both.
Does anyone know further information on this?
2 Likes
Even more fun, you can remotely attend the Accelerate conference and then spend yet more time watching videos seven days after it ends!
I actually don’t know how much longer our access to the videos will continue.
1 Like
papy
September 20, 2023, 7:13pm
4
I liked this response , but it has some pushback:
Seller_f4a7xAPCCSMqD
In reply to: Seller_iobipI6xASRkh’s post
3 hours ago
For FBA returns that are materially different that the product ordered, this is the process I use to get reimbursed. Find the order that the return belongs to by scanning the LPN sticker into the search field on the FBA returns page and use that info to open a case for FBA Returns Reimbursement. You will need to include pictures of the return shipping label, the FBA packing slip, the LPN sticker and the returned item outside of packaging.
This is the form I use when opening the case:
This was an FBA order. The buyer returned a different item. The buyer purchased a XXXX but returned a XXXX.
This was from Removal Order ID Shipment ID XXXX
the shipment tracking number is XXXX
The item originally ordered was:
SKU XXXX
ASIN XXXX
Order ID XXXX
I will provide images of the returned product and LPN sticker plus a picture of the return shipping label.
The pictures will show the returned item does not match the listing.
1 Like
maintak
September 20, 2023, 9:14pm
5
What;s to push back on? That’s pretty close to my process…
2 Likes
I wouldn’t exactly call this pushback. It’s just a broad and correct statement on how Amazon works.
You follow policy to the letter, roll the dice. Sometimes you succeed. Most of the time you don’t. It’s the Amazon way!
1 Like
The long-time forum vet who posted that reply was pointing out that the recommended process doesn’t invariably work for them for some ‘switcheroo’ situations - which leads to something else s/he mentions that can prove highly beneficial, Product Serialization - when Amazon’s automated mechanisms are the gatekeepers of a support path.
ETA:
“Missed it by that much ” :
ASV_Vites:
I wouldn’t exactly call this pushback. It’s just a broad and correct statement on how Amazon works.
You follow policy to the letter, roll the dice. Sometimes you succeed. Most of the time you don’t. It’s the Amazon way!
I’m considering changing my handle to “Old Pokey” in light of the alarmingly-frequent examples of bein’ a day late and a dollar short over the last few decades…
1 Like