NSFE: How to file customer return fraud with FBA - Amazon Accelerate Said this was possible

https://sellercentral.amazon.com/seller-forums/discussions/t/dc596503-8c3e-4883-8b22-31ba4d566af8?postId=dc596503-8c3e-4883-8b22-31ba4d566af8


[mod edit: added text for SAS members who won’t click NSFE links]

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  • Why don’t you ever go the accelerate thing Amazon hosts? Sounds like they have a lot going on?

    • Because I know more than they do already, and I don’t need to pay to be lied to in person when I can get it via email in the comfort of my own office.
  • But those are Amazon employees! They should be experts about Amazon!

    • I know, sad isn’t it?
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Even more fun, you can remotely attend the Accelerate conference and then spend yet more time watching videos seven days after it ends!

I actually don’t know how much longer our access to the videos will continue.

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I liked this response, but it has some pushback:

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What;s to push back on? That’s pretty close to my process…

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I wouldn’t exactly call this pushback. It’s just a broad and correct statement on how Amazon works.

You follow policy to the letter, roll the dice. Sometimes you succeed. Most of the time you don’t. It’s the Amazon way!

image

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The long-time forum vet who posted that reply was pointing out that the recommended process doesn’t invariably work for them for some ‘switcheroo’ situations - which leads to something else s/he mentions that can prove highly beneficial, Product Serialization - when Amazon’s automated mechanisms are the gatekeepers of a support path.


ETA:

Missed it by that much :pinching_hand::

I’m considering changing my handle to “Old Pokey” in light of the alarmingly-frequent examples of bein’ a day late and a dollar short over the last few decades… :smile_cat:

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