NSFE: "My products has been posted 13 NON-VP negative reviews on the same day!!!Where is the Amazon justice???"

[papy]

Related to [ArsTechnica] Dirty diaper resold on Amazon ruined a family business, report says, this NSFE OP replied on a primeday thread and then created their own thread–which has had no replies in 4 days. (See Danny_Amazon 's reply on the “wrong” thread below.)

13 negative non-verified reviews in one day, from 13 new customer profiles, is so obviously suspicious. Does Amazon not have the functionality to temporarily hide suspicious product reviews while investigating? Beyond that–Amazon is pretty strict on legitimate negative reviews. I’ve had a couple kicked back, as have others, for minor things that weren’t even proper violations. Feels a little like an inside job to me

My products has been posted 13 NON-VP negative reviews on the same day!!!Where is the Amazon justice???

by Seller_IUgYw6EAxhLMp
4 days ago

We have suffered a malicious attack from non-verified purchase (NON-VP) bad reviews! We need your help to save our product and listings.

Today, we received 13 non-verified purchase malicious reviews in one day. We have provided enough evidence to Amazon, but they still haven’t helped us resolve the issue. These reviews are from new accounts that write malicious comments and give our product 1-star ratings to lower our rating. This has negatively influenced our product and the Amazon platform. We hope Amazon can investigate this and help honest sellers.

I feel very worried and upset. Please help me!

CASE ID: 15607473211

Seller support has refused to help me. They said customers can give reviews even if they have not purchased the product. How ridiculous! Okay, they can post reviews, but why give me 13 bad reviews on the same day?

I hope Amazon can help me resolve this! I think many sellers have suffering this malicious attack before Prime Day!!

Danny_Amazon

In reply to: Seller_IUgYw6EAxhLMp’s post
4 days ago

Thanks for the comment @Seller_IUgYw6EAxhLMp- and thank you for also creating this new discussion specific to your situation. Our team will be along to assist there when available. In the meantime, please do continue to work with our support teams on any urgent issues and consider reporting buyer violations through this pathway in addition to requesting the removal of any feedbacks which are suspected to be outside of Amazon policy.

[Pepper_Thine_Angus]

@papy

consider reporting buyer violations through this pathway in addition to requesting the removal of any feedbacks which are suspected to be outside of Amazon policy.

But we all know this does nearly nothing

[papy]

@Pepper_Thine_Angus

this does nearly nothing

And completely nothing, in a timely manner

[papy]

Another unverified review bombing from suspicious profiles reported:

Getting review bombed by unverified buyers

by Seller_WYyNhCj1Yytip
36 minutes ago

One of our products have just gotten 4 one star reviews in a row from unverified buyers all attacking our brand.

The user names are all similar ie: jennyirish, paulgerman, philroman.

Since the reviews attacked the brand, its most likely a competitor.

This product has 510 reviews with a 4.6 rating, this is so frustrating.

Hopefully Amazon will take them down…

[lake]

Where in the Business Services Agreement is “justice” mentioned?