NSFE: "What has happenend to Amazon over the past two years????"

[papy]

This NSFE post has garnered a bit of buzz and replies.

Any thoughts to share here?

What has happenend to Amazon over the past two years???
by Seller_5Hk4BTcWvwIW4
4 days ago

Since 2013, our business has listed over 11,000 branded home decor products, such as wall decals, posters, and canvas prints, all produced in-house and shipped directly to customers. In the last two years, we’ve experienced significant disruptions due to Amazon’s reclassification of our products, leading to policy violation claims and deactivation of our ASINs, despite these issues never arising in the previous nine years. Yes, as stated above we are a Branded seller with Amazon.

1. Our rights to sell licensed merchandise have been challenged, and even with documented proof from license holders’ representatives, over 200 products were still removed from sale.

2. Additionally, improper categorization into unrelated areas like Sports Equipment for our Football Wall Decal, Football Helmet Wall Decal, and Soccer Silhouette Player products. Others include our canvas prints which are now being placed under Other Tolls and Building Supplies has resulted in unauthorized seller notifications and an inability to revert to original categories per Amazon’s responses - specifically “This product is assigned to the current category based on the detail page and how Amazon customers find products through search and browse. The categorization of ASIN - B00J3DK730 has been reviewed by our category teams and the current category is appropriate for this product.” This ASIN is for a Christmas Tree Wall Decal and is now listed under Artificial Trees. Due to this item being a wall decal and the product description does not match their definition of trees, it is being suppressed. There are many examples of this type of issue - thousands to be exact.

This upheaval has drastically reduced our SKU content from over 11,000 to just 2,968, a 73% decrease. The effort to rectify these categorization errors proved futile, leading us to discontinue addressing further deactivations. Given these complications, we anticipate possible future deactivations of our remaining products. Simply put, the amount of labor costs to address these issues would only mean we need to increase our selling price on the Amazon platform.

Once a top affiliate platform for our orders, Amazon has regrettably declined in this capacity, reinforcing our gratitude for diversifying sales channels beyond Amazon, which now appears to favor its own products or lower-quality imports.

It seems this situation applies to many others on this platform and all I can suggest is for you to begin diversifying your affiliate product partners. There are many out there who value their relationships with their partners.

[Sundance]

More bots - More AI - Less trained support help - Brand registry

As a buyer I was looking for a dethatcher & scarifier this weekend.
Even though most say “ProGreen” anyone & everyone has a brand…so annoying
B0CW1GW35B
B0CQYZ81NR
B0CR2Y2SYL
B0CZ93P38P
B0D228SP7Q
B0CQR6NR2T
B0CSBZB6CX
B0CW1LR75Z
B0C89SCXRQ
B0CLHWCJWF
B0CP9KB4P5
B0C5F543Z1
B0C84Y883T
B0CSKBWBGB
B0CLRGF6CS
B0CR3N588N
B0CP9KB4P5
B0D1JZQ3MT
B0C7VS86Q5
B0CMN4P2S5
B0CBKTT377

There’s more but I stopped on page 4 and gave up. It’s the same item!

I feel the turn was 2018 - 2017 you could get help and support help you fix issues then every year after that it became harder & harder.

[wadeorcas]

@Sundance

you could get help and support help you fix issues then every year after that it became harder & harder.

And support that still exists, spends most of their time supporting sellers who should not be selling on Amazon in the first place.

[ASV_Vites]

@Pepper_Thine_Angus

This reminds me of this:

Still going strong! Remember we had a thread going on the OSFE on this…

[Dogtamer]

@ASV_Vites

…
Still going strong! Remember we had a thread going on the OSFE on this…

I remember that, as well as the many predictions, therein, that nothing would be done unless Amazon’s hand was forced - by an outside agency, or public outcry - to rein in this particular reign of error.

Judging from the sales volume(s), seems those who said so were rather prescient.

[Sundance]

The whole system is broken

Please know that we have completed our review for the brand, “Goodcook”. You are now allowed to list products globally (across all marketplaces). You may now create new ASINs for brand “Goodcook”. Please allow 24 hours for the changes to reflect, after which you can create an ASIN for the product you tried to list using your preferred listing method. Continue to comply with our ASIN creation policy as you create new ASINs.

Declined but your good to go! huh?

[lake]

@Dogtamer

I remember that, as well as the many predictions, therein, that nothing would be done unless Amazon’s hand was forced - by an outside agency, or public outcry - to rein in this particular reign of error.

I do not want to go down a rat hole, but it seems to me that the outside agency will serve to propagate the reign of error in the interest of preserving competition.

What has happened in the past two years has been a deluge of sellers who bring no value added to the site, and have overwhelmed the already inadequate Amazon management team.

[TEXASEXILEBOOKS]

The whole system is broken

You’re not a kiddin’!

Even on stuff that supposedly doesn’t matter-or isn’t seen by buyers. Worthless Voice of the Customer which in my opinion, is no more than VOICE of the ILL-PROGRAMMED BOTS. Could AMZ at least have a VOICE of the SENTIENT BEINGS?’

Buyer e-mailed us about a possible INR. Since we don’t get many of these, didn’t give him the templated spiel but promised to have USPS check their GPS the next day when we went to the P.O. We exchanged several cordial e-mails; interrupted only by TPTB prompts. LOST PARCEL?/ UNHAPPY CUSTOMER?/ QUESTION about MERCHANDISE?

The next day, he emails us, saying he received the parcel. Gave us a positive feedback, too. Next week, he contacts us, wondering if we have more of the same detective series(he wanted a particular translation). Sound like an unhappy buyer? Prompts occur every time he emails.

VOICE-of-the-CUSTOMER-says our interaction was VERY POOR! His FB is right on the front page, under his name. It’s not worth trying to explaining to SS-but I suppose we’ll lose the BB, TPTB use any excuse!

[Sundance]

I tried it again for a test and the same results! Declined but your good to go!

A is not talking to B

[packetfire]

@TEXASEXILEBOOKS

VOICE of the SENTIENT BEINGS

You guys have to stop this stuff - I keep having to stop what I was doing, and go find some paper towels to wipe the coffee I spit all over my screen.

[Lost_My_Marbles]

Have you waited the 24 hour period and then tried to create a listing for each of those brands?
If so, did it accept the listing creation?

Wondering if the case program has a problem with the status being updated/changed to the correct status ???

A lot of the time … there is a selection made that is in a data file with an associated number. When the page looks up the status, it is usually done by this number. If there was some code update and the reference number to status type was corrupted, then the site would display one thing while the back end had the intended status.

If the back end matches the email “good to go”, then you would be able to create listings with those brands.

Disclaimer

Possible theory is just possible theory because it is Amazon.

[Sundance]

@Lost_My_Marbles

Have you waited the 24 hour period and then tried to create a listing for each of those brands?
If so, did it accept the listing creation?

yep it did Anyone need a Spider Wok Strainer?

[selg]

How strange of you to ask! I just got one I ordered on Amazon a few days ago, at the recommendation of one of a cooking site’s emails.

[Sundance]

New one.

Amazon has removed Dove Baby Body Wash because of this secondary image on the listing.

Support says remove the image that mentions “mental health”