Noticing these charges with no explanation and we are FBA. How did you inquire about these charges? Seller Support? @Lost_My_Marbles
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We got ours Aug 10, 2023. Spent a week pulling our hair out (a fantastic feat when your bald). A few days later, we received an email from Amazon stating that they had made the charge (like duh). The email contained a link to an excel sheet which detailed the orders involved. All of ours were Priority Mail Flat Rate Envelopes that Amazon had charged us $7.60 but was now charging $8.05 (up charge $0.45 each). The excel sheet said we had entered the wrong size. The order showed the correct size. It wasnāt a size issue.
We posted here searching for a possibilities before the email and did a post on NSFE that got the attention of KJ_Amazon. It is still on going as KJ_Amazon opened a case just yesterday.
Amazon is saying that the special commercial pricing which dropped the $8.05 to $7.60 in May does not include āoff shoreā US destinations like Alaska, Hawaii, Guam, Puerto Rico, APO, FPO and any US territories. We said ok ā¦ fine but Amazon is the one who set the price and did the charge. It is Amazonās fault and not the seller purchasing from Buy Shipping. Amazon tried to pawn it off as a size issue when in fact it is a programming issue on Amazonās part. It would be like us going back to a customer who bought something for $7.00 and telling them we are going to charge them another $1.00 because the price was really $8.00 ā¦ our oopsie but you pay for our mistake.
We sell only FBM so other charges for us would have to revolve around shipping costs. We only have two sizes of envelopes with one being a USPS Priority Mail Flat Rate. After 12 years on Amazon, we think we know what those two sizes are and the weight that would be in them.
Since yours is FBA, there could be other things that could create the āother chargeā. If you get an email, that helps. You would need to open a case to inquiry what the charge was for or, as we did, do a compeling post on NSFE that calls out the issue and gets a mods attention.
Other Charge on Aug 10th Shows Amazon Corrupt Data is the post we did which got a response back from Amazon indirectly through KJ_Amazon.
EDIT ā¦ And FYI ā¦ Amazon was still charging the $7.60 price in July for Hawaii. We expect an other charge within the next few days for the July shipments (if Amazon does like it did for the June shipments).
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Amazon has simply lost control of the rogue Amabots, methinks:
https://sellercentral.amazon.com/seller-forums/discussions/t/2a5c163d-2a22-4145-9867-539c2cb073eb
Dominic has pledged to investigate, but it might prove useful for someone to ask if KJ has been read into the caseā¦
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Thatās big mess up I canāt even imagine what they would charge for a 4000 lb package.
For our items the other charges are all related to the same sku appeal I had to write recently - which by the way, yet again, had an NCX rating well within acceptable bounds. .86-.81% < 1% - so wonder if within policy, amazon is allowed to accept refunds on a sku past the 30 days and the seller is then forced to eat the cost. If anyone has any pointers with respect to this specific cause-case with reference to policy, please point out where. This is all pre-emptive speculation but why else would the refund charge be other? As opposed to a refund with order-ID - mind you the other charge is simply the seller proceed amount of the sku or what I made after all seller fees.
fuqin stupid
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Opened a case with Seller Support only to have it transferred - naturally.
Funny thing is normally, when they escalate to an internal team they donāt close the case. They closed the case and said someone would reach out.
I reopened the case and told them an escalation resolution specialist should follow up and leave the case open and not close it.
Fuqin bonkers I tell ya
Nice. Donāt let them put you on any back burner, just for their metrics.
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Long time listener, first time caller. Are we allowed to post from the āotherā fora? I have a similar, painfully comical case running, containing a lot of issues related to return shipping upcharges. For the morbidly curious: Ų£Ł Ų§Ų²ŁŁ .
p.s. So happy to have this old format and helpful sellers back. One of my many annoyances with NSFE was the crappy URLs.
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Welcome back!
As you, I, and most everyone else all know, plausible deniability is a peg upon which Amazon likes to hang its hat.
Sigh.
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Think you spelled it wrong. Itās written as Ų®ŁŲ²ŁŲ±ŁŲ³ŲŖŲ§Ł or Ų³ŁŁ Ų§ŁŲ®ŁŲ§Ų²ŁŲ±
