Other Charge with no Explaination

This morning we got hit with a $1.35 other charge by Amazon.

We have only shipped USPS with most being Priority Mail Flat Rate envelope and the rest First Class Package either 3oz or 4oz to zones 3, 4, 5, 6 and 7. Both 3oz and 4oz are the same rate prices and zone prices are controlled by Amazon (set by USPS).

There are no combinations where you can add $1.35 to a zone price to get to another zone price. No combination of adding $0.45 to a zone to get another zone (3 * $0.45 = $1.35). No combination of adding $0.27 to a zone to get another zone (5 * $0.27=$1.35). Now $0.15 to zone 4 @$3.75 would equal zone 6 @$3.90 (9 * $0.15=$1.35). That would mean that we would have had 9 orders get charged for zone 4 rather than zone 6. We know for a fact that this is not the case as we track all orders with their related zone (even in comparison to what USPS states the zone is) which is how we know the Amazon has some zip codes set to zones at a higher zone (say a zone 6 instead of zone 5 as compared to what USPS says is the zone) which means an overcharge in their system.

Now $7.60 plus $0.45 = $8.05. So is Amazon now charging us the additional $0.45 on 3 of the Priority Mail Flat Rate envelopes? Does this mean we should expect a huge Other charge for the Priority Mail Flat Rate envelopes that we have used since May 2nd when Amazon started charging the $7.60 rate? That would be extremely wrong since it is Amazon who has promoted using Amazon Buy Shipping with their special negotiated rates.

Other Details
  • All advertising costs are paid via a credit card (and all invoiced amounts match charges).

  • We are only FBM so no additional FBA charge could apply.

  • We have no return label adjustments as we have no returns (customized products).

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It is most likely a Non-subscription Fee Adjustment.

Occasionally, Amazon may not charge you the correct fee for an item sold as FBA or FBM.
They will issue a Non-subscription Fee Adjustment with no indication of any order number or reason.

To my knowledge, the only way to find the cause for the Other - Others - Non-subscription Fee Adjustment is to open a Support Case and request the information related to the adjustment.

Usually providing the Settlement ID and the amount.

Side note: The title “Non-subscription Fee Adjustment” does not appear in the online Transaction View and is only found when downloading the new Reports Repository for the Month and opening in a Pivot Table in Excel.

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It isn’t that as our product pricing results in the same fee on FBM sales which we see over and over. There hasn’t been any variations in it.

Still leaning towards the Priority Mail Flat Rate as the probability.

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It could be a USPS adjustment but that would normally associate with an Order ID number.

If you wanted to double check if it is a Non-subscription Fee Adjustment, you can download the report tomorrow.

Use the Reports Repository [link] but make sure to change the date to 8/10/2023 to 8/10/2023 to cut down the transactions.

Then just search for “subscription” in Excel csv file to see if that was the case for your $1.35.

Mine was a $1.00 fee but I have seen many different amounts.

It shows up as Other Others

click for image

but shows as this in Excel as csv

click for image

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We also received an “Other” adjustment this morning - for $9.01. No explanation from Amazon.

Previously, similar charges were detailed in an email from Amazon. Not so this time - yet. My guess is that they are still using incorrect Zones in some Buy Shipping calculations resulting in Amazon passing on USPS charges to us.

We don’t get many INR claims and are beginning to wonder if the “protection” is worth it if we can’t depend on Amazon to show us the correct rates.

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Follow up on the Other Charge

1st … the email from Amazon came to an old email address that we haven’t used in years and not the email address in our notifications or account info … (corrupt data number 1)

2nd … the email explained it was an adjustment by the carrier (we use Amazon Buy Shipping and the small Priority Mail Flat Rate envelope 10 x 6 x 0.38)

As expected, our other charge involved Priority Mail Flat Rate envelope pricing difference of $8.05 (Amazon original price) and $7.60 (Amazon new price as of May 2, 2023) on 3 of our Priority Mail Flat Rate envelopes that went out between June 12 to June 21.

We have verified the Dimensions (LWH): 10.0 x 6.0 x 0.4 IN as listed on each of the 3 orders involved. This is a preset shipping dimension that we use all of the time. Amazon is saying we input the size as 10.0 x 10.0 x0.4 and USPS is reporting 10.0 x 6.0 x 0.4 (which is the size of a small Priority Mail Flat Rate envelope).



carrier tracking id order id actual label cost Seller paid label cost Additional cost Seller weight Seller length Seller width Seller height Carrier weight Carrier length Carrier width Carrier height
USPS 9305520111410473110619 114-*******-***7842 8.05 7.6 0.45 0.19 10 10 0.38 0.187 10 0.38 6
USPS 9305520111410503956088 111-*******-***7847 8.05 7.6 0.45 0.19 10 10 0.38 0.187 10 0.38 6
USPS 9305520111410486279303 112-*******-***9812 8.05 7.6 0.45 0.1875 10 10 0.38 0.187 10 0.38 6
Seller length Seller width Seller height Carrier weight Carrier length Carrier width Carrier height
10 10 0.38 0.187 10 0.38 6
10 10 0.38 0.187 10 0.38 6
10 10 0.38 0.187 10 0.38 6

What better proof of the corrupt data that exists within the Amazon data system.

Not sure that $1.35 is worth our time that would be involved in fighting this.
:rage:

Assuming you have a tracking number from the carrier, why does it matter to the INR claim process how one buys the postage?

I would submit that both the Pareto & Peter Principles are in play here - the former in regards to your position in this circumstance, the latter in regards to Amazon’s.

Were we able to have any confidence that such miscalculations would not proliferate, I’d be inclined to act like an electron, and follow the path of least resistance by writing off the loss come tax-time.

In our earliest years of Sailing The River, we were electrons.

Over time, and thanks in great deal to both the seasoned & savvy forum veterans’ sage advice AND the abundantly-clear evidence that none of us may actually count upon Amazon’s poorly-parameterized automated mechanisms to not replicate an earlier mistake, I modified our own position.

Nowadaze, we plug a thumb in the d_ike (broken for default Discourse filter) wherever & whenever it springs a leak.

I remain convinced that having done so for many years has produced a variety of ‘annotations’ upon our our SoA Account(s)’ Amazon-internal “report card” - primarily, because many an earlier-suffered ill-favored event has yet to again raise an ugly head after we firmly & directly addressed it.

I am reminded of a couple of hoary old aphorisms in this regard:

“Penny Wise, Pound Foolish”

“Give `em an inch, and they’ll take a mile”

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Agreed … but how to construct in the most simplest terms to present to Seller Support so that they can see and understand just what has happened is what ponders us. We have little faith in their ability to comprehend.

We will revisit this weekend … for now we have documented on NSFE
Other Charge on Aug 10th Shows Amazon Corrupt Data

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@Dogtamer … we might not have to create a case to solve …

… to which we followed up with …

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Use of Amazon’s Buy Shipping protects against INR claims as long as the order was shipped (scanned by the carrier) on time. Use of any other method requires a signature (an additional expense) for protection.

So far, Amazon has covered all INR claims we’ve received when we use Amazon’s Buy Shipping.

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Exactly! Every one of our Other charges are due to Amazon quoting and charging the wrong rates.

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It matters to Amazon’s point of view, because the seller has no ability to alter the buyer’s address in any way—how the address appears on the order is how it appears on the label. Even if the buyer were to request a change of address post-sale, the seller cannot change it when using the Amazon interface.

When the seller purchases the label on another site, he can change the input information. Amazon does not want to be held liable for such changes.

But why would the seller change the address, except for USPS address verification and auto-correction, which many of the 3rd-party mailing services that might accept an “Amazon Order Feed” use?

And why not just do a compare between the address info from that 3rd party shipping service and Amazon’s order if they think the seller changed the address? This is not a fact-based reason at all, as the data is verifiable either way, and held by disinterested 3rd parties.

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Update to our Other Charge …

Since we doubt that this issue was unique to just our account, there should be a few sellers who will be happy when they get their refund for this Priority Mail over charge issue (assuming they realized the issue when they got the charge).

@Dogtamer … our NSFE post got it done :wink:

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There must be a bit of bull dog in us … we just can’t let this one slide.

Here is our reply to @KJ_Amazon on NSFE thread we did on this matter.

It took us a while to let this soak in. First, we appreciate your help and efforts as we feel you have always been sincere and a very big help to the forum.

To preface, we have been shipping via USPS for over 20 years and even worked at USPS for a while during this time. The line “Packages that are going offshore or to a US territory do not get special pricing” just didn’t seem correct so we did some research before responding. Whoever on the team that gave this info to you, gave you information that doesn’t follow what USPS states about pricing and Priority Mail Flat Rate items going to Hawaii.





If your statement holds true, then the entire industry is getting it wrong as the $7.60 commercial pricing for Priority Mail Flat Rate envelope to Hawaii, Alaska, US territories (like Guam and Puerto Rico) and APO/FPO is available on several platforms offering this price. USPS Priority Mail Flat Rate to US destinations has nothing to do with zone pricing or international pricing / zone pricing. Hawaii, Alaska, US territories (like Guam and Puerto Rico) and APO/FPO are all treated the same as the rest of the US by USPS.

Finally, Amazon continues to charge $7.60 for Priority Mail Flat Rate envelope to Hawaii. In fact, the entire Priority Mail Flat rate items are priced the same to Hawaii as to anywhere in the US currently in Amazon Buy Shipping.

The team member should review USPS info on Priority Mail Flat Rate items. USPS commercial pricing does not differ to locations like Hawaii, Alaska, US territories (like Guam and Puerto Rico) and APO/FPO.

Again … @KJ_Amazon … please do not take this as personal as we truly respect you and your efforts here on the forum and hope to see your continued efforts to help the sellers who frequent here. This is just one of those times when Amazon needs to get it right and correct their error and that is what we are trying to help Amazon do.

Now we wait and see if we get put in time out …

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Don’t forget amazon’s kickback from the carrier.

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Now such an unlikely scenario as that might get me to post on the NSFE, ‘spamming’ every discussion with this hashtag:

#FreeMarbles

:sweat_smile:

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Our USPS discounted commercial pricing does differ for HI, PR, GU, VI, etc…

I may be incorrect, but I believe the retail rate is the same but the special commercial discounts are not.

Commercial discounts as set by USPS do not differ. Negotiated special commercial discounts could be different but the Priority Mail Flat Rate prices shown in Amazon Buy Shipping and across other platforms like ShipStation all have the same pricing. The $7.60 price for a Priority Mail Flat Rate envelope going to any where in the US including Hawaii, Alaska, US territories (like Guam and Puerto Rico) and APO/FPO is available on Amazon, ShipStation, Pirate Ship and others.

This is what the Amazon email to us said the issue was about

Dear Seller,

Between August 8th and 9th 2023, your seller account was charged, or credited, for carrier shipping corrections caused by incorrect label information.
Your carrier has identified one or more of the following issues related to either outbound shipping or return shipping.

Outbound shipping: Date range audited - 1st June 2023 - 30th June 2023

The dimensions and/or weight of your product shipped outbound to customers are incorrect.

The shipping size is a preset for us that we use all of the time (for years) for the small Priority Mail Flat Rate envelope, the size is printed on the envelope and is the size stated on the order details. On the excel file that Amazon provided, USPS reports the size as we had inputted (10x6x0.38) but Amazon was reporting the size different (10x10x0.38). Now if USPS says it is the correct size and the Amazon order says it is the correct size, how can Amazon report in an excel file that we inputted it wrong and up charge us? And then turn around and change the story to … USPS Priority Mail Flat Rate envelope doesn’t qualify for the $7.60 and should have been charged the $8.05. Now prior to the drop to $7.60, all orders going to Hawaii Priority Mail Flat Rate envelope were $8.05 as was the rest of the entire US, Alaska, US territories (like Guam and Puerto Rico) and APO/FPO.

Amazon Buy Shipping continues to quote and charge the $7.60 Priority Mail Flat Rate envelope price to Hawaii as we have had some after June when these “Other Charges” occurred.

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