Anyone else been hit with LCL overweight chargebacks? The carrier is claiming that one pallet was 700 lbs overweight and they charged me back $130. My products do have some variability in weight so I wouldn’t argue if I was off by 50 lbs, but there is simply no way that pallet could have been off 700 lbs on what was a 1400 lb pallet.
I did dispute this and asked for proof from the carrier but of course there is nothing more than just the carrier saying it’s overweight. I just won’t use this carrier anymore, just wondering if this is going to be the new way to increase fee intake going forward.
Yes this has happened on three different shipments both class and weight were off by a lot costing us nearly double the entire shipment amount. I no longer use partnered carrier as there is no reconciliation/escalation method I know of.
Yep, same culprit as yours (Central Transport). I absolutely hate using them but there are certain FC’s where other carriers were significantly higher. I guess they are trying to make up for it by hitting us with bogus fees. Central also has a nasty habit of blaming me when they can’t make the pickups. It’s happened so much that I now take pictures of the goods on the dock with the BOL copies the day before pickup so I have proof.
I’ll just bite the bullet and pay the higher costs upfront with other carriers as there is very little saved after dealing with them.
There is a dispute button where you can open a case now but it’s really not worth the time. I broke out the weights of the goods on the pallet by unit, master carton and total for pallet on a spreadsheet. There is simply no way possible that pallet could have weighed that much. Even AI could have looked at the figures and saw something was off but they weren’t interested.
We do have a scale on our dock that is very accurate. If this happens with other carriers outside of Central, I’ll start taking pictures of the pallets on the scale as proof. Most sellers won’t have a scale to do that and I’m sure the guilty carriers are well aware of it.
Yes the dispute option exists but what do you send? Even if you send them your scale weights, they can simply deny it if you don’t send weight and inspection certificates. But yet still, I will hold pre-judgement until you tell me what happens with your dispute. Hope you get this resolved and let us know what happens please
The “dispute” was done and decided in about 2 seconds. I sent them a spreadsheet with breakouts of unit quantities, unit weights, master carton quantities, master cartons weights, pallet weight which was the same as what I put on the BOL. They can verify the unit weights easily enough as they charge ship fees based on it. They simply weren’t interested in investigation anything.
If I had photos of the pallet on a scale with the FBA pallet labels on it, they might actually take the time to review the case. I’m not holding my breathe on it but anything is possible.
So this is what I thought - and did the math in a spreadsheet as well as showed the Amazon shipment workflow weights - to no avail - I then sent the BOL with weight signed to no avail.
This is what I’m interested in. That if you send this, will they even consider it?
Important note. I think Amazon LTL as the contract carrier won’t have this issue vs all other partnered carriers? am I wrong to presume this? That is the only carrier we blocked so it might be time to unblock them or at least tell them to please allow that as an option (we asked them to block in 2023 and they did) - just a heads up for ideas on the thread. I have to dig through emails/cases to see what I exactly stated. Any thoughts are welcome - I just had this thought on a lunch walk.
Amazon freight takes a little longer to pickup but you get in much faster than any other partner carrier and they are half the price. Why on earth would you block Amazon, unless it’s a loading dock issue? We’ve moved countless pallets with Amazon freight without issue, with the exception of 1 “lost” pallet that got transferred elsewhere and was eventually found 6 weeks later.
At the peak of my business in 2023 - it was a non-issue as the drivers didn’t rebalance the load and we had no loading dock. But I’ve requested a re-opening of Amazon freight as an option since it is cheaper and now most of our stuff is at a 3PL - the loading dock and load rebalancing are non-issues. Keep in mind weight and dims issues were non-existent in 2023.
