For the past few weeks I’ve been seeing standard-size metric defects on our company’s SFP dashboard that don’t actually seem to exist. Some of the defects were not even items that had been prime.
I’ve run the speed report and all of the “standard” items are actually oversize and extra large. There were a large variety of ASINs all on different days. Often a single ASIN would only show a defect on 1 or 2 days out of the delivery speed report.
I’ve created a case and the SFP internal team has of course promised they’ll look into it after I provided them proof of the size tier and dates. This likely means the case will never be updated or resolved.
ASIN
Date
Size Tier
REMOVED
4/29/2024
Extra Large
REMOVED
4/30/2024
Extra Large
REMOVED
5/1/2024
Extra Large
REMOVED
5/2/2024
Extra Large
REMOVED
5/3/2024
Extra Large
REMOVED
5/4/2024
Extra Large
REMOVED
5/5/2024
Extra Large
REMOVED
5/3/2024
Standard-size
Have any other non-standard size SFP sellers experienced this?
Hello and welcome @Long-TimeLurker ! I don’t currently operate SFP but in the past the SFP team has seemed to be staffed by knowledgeable folks, and actually helpful.
Did you also “provide feedback” on the page, to alert the techies that there might be a glitch in programming? If not, then I would.
While our case has been open for some time, I’ve received an update from our strategic account services manager after elevating it to them and waiting for them to meet with the SFP team. They stated it is a known issue and that it is being worked on internally. Some notification on the metrics to alert sellers of this would have been nice.
My recommendation if anyone does see this on their own SFP metrics is that they open a case so that it does, at least, get documented.
