Are you shittin me? They can’t scan their own barcodes now and blame me for it
That’s a new one. I assume you’ll dispute this one or have already?
You can’t make this stuff up…
Yeah I’m disputing this one, that’s just flat out ridiculous they’re getting this wrong.
First appeal was denied
They attached a picture showing the FBA label as proof that FBA labeled it (and thus there was a problem because they did work to “correct” it) completely ignoring the fact that the shipment was created with FBA labeling.
Appealed again with a screenshot showing that I requested FBA labeling. They responded with some kind of nonsense, but they did remove the problem this time
Also, I got another inbound shipment problem yesterday for barcode cannot be scanned, part of the same shipment. Currently appealing this one…
That means that Amazon is admitting this was their fault while not admitting it was their fault.
Move on to the next one, and the next one, and the next one, because once an account starts getting “SHIPMENT PROBLEMS”, it never stops.
Eff Amazon
@papy - Yea, in this regard, FBA SUCKS! haha
It’s like asking a contractor if they were the ones who did the job or not, and they respond “we may or may not have.” Yeah, well I “may or may not” pay your invoice then. Too bad Amazon just takes the money from your account.
Disclaimer: THESE ARE MY PERSONAL OPINIONS AND DO NOT REFLECT THE POSITION OF SAS.
I do not believe that FBA sucks. It works well for many Sellers/businesses and many products. It is not a good fit for every product, and I personally never want Amazon more involved in my business. They are already fudging up FBM businesses daily with their partnership. But I am neither anti-FBA nor pro-FBM. I am pro-(thoughtful) (legitimate) (educated) Seller.
I do believe that how Amazon manages FBA issues, lacks accountability when their “state-of-the-art” system fails, and makes Sellers jump through irrelevant and fatiguing (weed-out) hoops to resolve FBA problems that Amazon itself created (see, this topic), is what sucks. Plus how Amazon weaponizes FBA to benefit itself as a 3P competitor.
@lake talks about religious fanaticism when it comes to various aspects of business, and that has stuck with me. I do not believe that FBM is heaven or FBA is hell–but I do believe that Amazon is purgatory! 
I agree. FBA has a massive benefit, plus the guaranteed Prime and same day or one-night shipping helps.
The one advantage I feel that they lost greatly though is shipping rates. When I first started on FBA, even after FBA fees, I’d see the same cost if I shipped it myself, since I wasn’t getting the same shipping rates they were. Now for me to ship it myself is definitely far cheaper than Amazon to do so on more than half my listings.
FBA had a huge advantage here, and they lost it.
Oh, and as said, FBA has zero accountability when it comes to their incompetence. I truly believe Seller Support was intentionally built to be incompetent so it makes it impossible for a seller to hold Amazon guilty for anything on their end.
I can’t argue with any of what you said right there.
I’ll never understand why Amazon does what they do and I have a pretty good feeling that they waste more resources with some of the crap they pull then they save by pulling said crap…
Again, nothing makes sense Amazon.
When I started FBA was a lot better in a lot of aspects. They still do a decent a job, but there’s a lot more issues than before.
Either way, I’m locked in to using FBA since I built my entire business around using FBA. Same way how I’m locked in to selling on Amazon regardless of how bad they make it for sellers. My situation isn’t unique either, there’s plenty of sellers locked in to Amazon/FBA.
If you’re high volume, the nuisances of dealing with FBM >>>>> the nuisances of dealing with FBA. If you do FBM you really have to be willing to dedicate a lot of time to making sure your metrics stay perfect, and dealing with customers. Managing a bunch of employees to pick, pack, and ship your things is a lot of work as well.
I don’t see Amazon as the end game for our business and I don’t think anyone else should either.
Amazon is a game, and that’s about it, full of fraud / scam sellers. Unless you are selling directly to Amazon for them to be the seller, you could be shut down tomorrow for no reason with no recourse.
I used to think that Amazon was the gold mine we were looking for. Now I see it for what it is, a means to prove concepts, build capital from those concepts that succeed, and take them elsewhere.
It would take me 2 hours to type out the scam we just uncovered with a seller that knocked us off, was targeting us, and who knows what else.
They should be permanently deactivated by the morning via SAS. Busted them cold this morning.
A picture is worth a thousand words they say.
Another scum bag is waiting in the wings to take their place. I don’t have the time to deal with this nonsense. That’s the thing though. On Amazon, you always have to be on defense or you get walked all over and stomped out like a stale Pal Mal (Seinfeld reference - Newman)
I don’t want to be paying thousands of dollars a month for SAS but it’s been worth it. I’ve lost count on how many listings we have gotten shuttered or gutted over the last 11 months using our inside resources.
Any seller should be able to get this type of response by pointing out the bad actors with evidence but sadly it doesn’t work that way.
We’ve been selling on Amazon for over 10 years and I can’t remember a worse run program than Shipment Performance. As people have stated, always dispute the barcode problems. A lot of those come off.
We have hundreds of SKUs, often times shipping boxes with multiple SKUs in them so the group that we have to deal with the most is “Inaccurate product quantities in box”. We have a bunch of checks in place so we know almost all of these are bogus but Amazon rarely, rarely will remove them after you dispute. We had an entire box they said they didn’t receive. We sent them proof of delivery, proof that they originally scanned it in, then scanned it out (and poof) but they maintained that they never originally received the items. So not only are we out the items without reimbursement but our account also gets dinged.
This program stresses the hell out of us. We haven’t been close to going over the problem level but the fact that we seem to be completely in the hands of Amazon, who clearly does not care if this program is run very poorly, is extremely concerning. I honestly think one of the purposes of the program is to stop or slow down businesses from getting reimbursed shipments/items they have lost because once Shipment Performance is involved, they claim they have “investigated”, the “Research Missing Units” dropdown goes away and it’s almost impossible to get reimbursed.
Seconded; the wide embrace of the Defective By Design model of provisioning customer support in modern corporate culture IS a thing.
These jerkoffs gave me another barcode cannot be scanned problem today (also FBA labeled). It’s happening on EVERY shipment.
At least the other 2 are removed now.
Another reason why we send giant shipments and try to avoid SPD whenever possible.
They only nail one thing (even if it’s fake news) per shipment.
If you send lots of SPD shipments, you will get lots of shipment problems = Rate exceeds the threshold.
Well, at least these are getting removed since it’s actually amazon’s fault.
Yea but we shouldn’t have to waste our God Dam n time on this bull ■■■■
You can say that about 75% of the time spent dealing with amazon
Honestly, I think this is on the top of the list.
I wasted 40 mins having a “Coaching” call about shipment problems earlier this year because I need to be coached like a 2 year old.
I was told, AND HAVE IN WRITTING, that the listing they keep tagging was going to be whitelisted so it couldn’t be dinged anymore because everyone that looked at it couldn’t find anything wrong with it.
Nobody has been able to take care of this for us, including both of our SAS managers. Tried with our first one and now with this one.
That whitelist email from Amazon is what we use every time we get nailed on appeal. It works 90% of the time.