Guys need your opinion.
For the first time I came across the problem of variation feedback.
There are Child ASINs that are in variation have their own reviews, which are not combined into the total count of variation reviews.
Support gives a vague answer.
“Kindly be informed that, We have determined that the reviews cannot be shared across ASINs within the Variation family. If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.”
At the same time always work honestly, no manipulations with reviews did not make.
Of the done actions that did not help yet such:
twice split the variation and put it back together in the old Parent ASIN and in the new Parent ASIN - both times did not help.
also requested GL category ( General Ledger ) from support. All ASINs - parent + childs are in the same category.
Can you tell me who has encountered this and what other actions can be taken?
Thanks for the answer!
Amazon has been (recently) aggressive with removing reviews that have been deemed questionable (fraudulent). There have been reports of review numbers dropping on ASINs where these reviews have been removed.
It wouldn’t surprise us if your ASINs are some how caught up within this move by Amazon to clean things up a bit. We would probably track the number of reviews across these ASINs to see if any reviews are being removed completely. Since this is Glitchmas season with Amazon making multiple changes within the marketplace structure, it might be better to just track for now and wait until after the 1st of the year to see if it corrects itself or if Amazon is revising how variation reviews are going to be handled in the future.
Not all Variation Relationships qualify for merged reviews. Without knowing the Category and Relationship used it’s hard to say why they aren’t combining.
also, sometimes it can take a while before the conbine.
I’m pretty sure that the rules on this are handled by some voodoo black magic algorithm. I have one parent ASIN with three child variations that over an eight year period has displayed all three with combined reviews, two with combined reviews and one with only its own reviews, and all three each showing their own reviews. Amazon is currently back to showing combined reviews for all three. I have larger groups with 20-22 variations that have gone through the same cycle. I also have gone through the effort of removing and re-adding child ASINs with no effect.
It seemed to me in the past that when combining existing SKUs it took the number from the SKU with the highest number of reviews. Yesterday I created a parent with 4 existing like SKUs and today I see it totaled reviews from all 4 SKUs. This was new to me. I was expecting 9 -5 star reviews but ended up with 14 reviews for a 4.2 star average. I can understand the fairness logic, just did not expect this from past experience.
That is brand new (to me) information.