Product Authenticity Customer Complaint From a Customer That Appeared on VOC

[VTR]

@DumDumt

do they cancel all the FBA pending orders and refund the customers or ship the remaining orders to the customers and remove the listings for future orders?

I have not had this happen in similar cases.

@DumDumt

Do they seize our money for that particular listing?

There are many factors at play. If someone filed a counterfeit claim with a test buy that is different than a customer complaint and the outcome may be different in regards to inventory and money. If you don’t have the documents, you don’t have the documents.

You may want to take some time and evaluate your business model and business practices as your comments have indicated you are a prime candidate for loosing a LOT of money…

@DumDumt

they do not bear the company name we used for our Amazon account registration.

@DumDumt

With my experience, I have received letters from Enceiba, Vorys, and other big legal agencies, and believe me, none is like this.

As even one mistake can cost you everything. Our lawyer made if very clear, that ALL of our ducks must be in a row or he is of little use to us in a real legal fight.