So basically I made the mistake of adding another product to an ASIN of my brand item
I thought it would increase sales and get customers extra value.
The title was (my brand)
I changed it to (my brand bundle with xxx)
this caused a PDP violation here is the original email
We removed the detail page contributions you submitted for the listings below. The ASIN is still live, and you can edit your listing. Please ensure the correct attribute is currently displaying.
Why did this happen?
We are contacting you because we detected that you made contributions to a product detail page in a way that violates our Product Detail Page editing rules. Sellers on Amazon.com are not allowed to edit product detail pages in a way that fundamentally changes the description of the product as originally listed on the ASIN.
here are examples of your listings that do not follow this policy:
Detail Pages with Removed Contributions Attribute containing violating contribution: Item name
tried to appeal multiple times by stating this but no luck:
Root Cause:
Modified listing title that fundamentally changed the product
-The listing title had a fully capitalized brand name violating PDP
Failure to familiarize with detail page rules
Altered product title violating PDP guidelines.
Steps taken:
-Reverted edited listings to original characteristics.
-Ensured listings adhere to PDP guidelines.
-Implemented PDP training to prevent recurrence.
-Mandated PDP sheet before editing listings.
they always reply with this:
– Greater detail on the root cause(s) of the PDP Tampering.
– Greater detail on the actions you have taken to resolve the identified issues.
I have read that usually POA is better to be limited characters and also I can’t put any more characters in the appeal box so no way to add more words than this unless I appeal stating that they made a mistake(they did not, it was against guidelines I just didn’t know)
now I know I probably needed to create a new listing to avoid violation but too late now, I am just trying to learn from my mistake and make sure this is not on my account health(it says low violation but still)account health points nowhere near 200
(for some reason they mention my account is deactivated in the appeal but it is not idk why bots probably?)
any anyone have any suggestions on what I can say or any experience dealing with this?
I was the only seller on listing (my brand) also i tried to add value to the customer, i understand there are a bunch of seller that change listings to misrepresent and damage listings, this was not the case but i did violate policy and they do ask that i respond so thats why i am asking for info or help on the appeal
I know that now, i though you could add value to the customer by adding certain items plus i have seen a lot of brand change listings of their brands and be fine with it (probably why i thought it was ok)
In terms of the form and content of your appeal, all I can suggest is tightening it up a little, as above. However, I have never had a PDP violation like this so I cannot say if this appeal will be sufficient.
Boilerplate language, ignore it. Amazon clearly does.
thanks for the input, never had this violation either but I did notice on the first notification they clearly mentioned the item name so probably title I am guessing is the most important
@Thethe this is a very serious violation that goes well beyond merely a noncompliant product title change.
You hijacked an ASIN with a different product (the bundle), intentionally, in order to manipulate sales rank. Even though you did this “benevolently” (to benefit the ASIN, rather than sabotage), it is still the same egregious violation.
It also seems that you might have been trying to offer a freebie with a product, also to manipulate sales rank (and perhaps reviews?), and also a violation.
Finally, it seems that you improperly created a bundle.
You will need to create a root cause statement that reflects all of these errors (while still staying within character limits). Amazon needs to know that you understand the entirety of how you violated policies, and which policies.
Never assume that just because Amazon only mentions one small thing, that they are only accusing you of that one small thing.
Please post your revised Root Cause here for feedback before submitting to Amazon or moving forward with the draft of your POA.
Personally, I’m not certain that you will succeed in reinstating the listing, unfortunately.
I’m tagging @oneida_books because he is much more familiar with the new appeals process than I am and might be able to offer insight in navigating that process.
Yea i probably earned that for violating policy i just want to make sure i do what amazon wants me to do
Because it does seem like they want me to provide more detail?
It does say this:
What happens if I do not send the requested information?
If you do not send the requested information within 20 days, your account may be deactivated permanently across all marketplaces in the region of your enforcement.
I dont know if this is like the same template that thinks my account is deactivated? Confusing though
I’m short on time, so can’t read all the posts, but I wanted to respond.
Make sure you have edited your SKU back to the original details
You can appeal on the ASIN, but I don’t see Amazon accepting as you were clearly guilty
Maybe post what you are seeing when you go to “Submit additional information” (each step up to submitting) so we can get an idea. The process is evolving lately.
