We attach a screenshot, as explained here.
Also stops all ODR A-to-Z hits…If A-to-Z it always says this when Amazon reviews :
Why is this happening?
The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate.