Quick Notice about Michael's

Woohoo, thanks for that heads up @ModernSwitch. Maybe they have learned a lesson (that Amazon has not), that making big changes from September through January is unnecessarily stressful and complicated.

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Mine still shows ending Jan31

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Sounds like the new date will show up on the 31st. :woman_shrugging:

This is from the FB page announcment:

Professional Plan Free Trial Extended 🥳

Great news, sellers!

Everyone on a Professional Plan free trial will receive an extension through April 30, 2025, or later.

Your new expiration date will be noted in your dashboard starting January 31. Visit our seller help center after January 31 to learn when your free trial expires.

Read More:

https://www.michaels.com/…/professional-plan-free-trial

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Of course they would post it on Facebook (which I no longer use) instead of sending an email to all their sellers. :man_facepalming:

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Will probably show up in Saturday’s email.

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Since learning they were extending the free period, I switched back to the professional plan. This morning there was a charge to my account for the plan. Wouldn’t let me cancel and go back to the basic plan. Will be watching this closely to see if it actually posts, or is just a hold (which shouldn’t be there under the circumstances).

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I’d reach out to support about that. [email protected]

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Thank you @Dave. The charge did post to my account today so I have sent the email as you suggested. I will post again when the charge has been reversed.

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I would never have known about the original plan were it not for this forum. Haven’t gotten any emails on this.

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It was in yesterday’s Seller Saturday email for those who get it. It always shows up in my promotions tab in gmail so easy to overlook.

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Well I’ve never gotten that either! I poked around and can’t see how to opt in, or where I would have easily opted out to start with (doubtful)…

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Hi there. We had an issue a ways back where sellers were not receiving the seller Saturday email- which is loaded with helpful info. Please reach out to support and tell them you aren’t receiving it. I’ll let the email team know as well. [email protected]

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Update
@Dave
An email from Aiyelle at Makerplace yesterday advised me that she is unable to process a refund for the annual charge to my “free” Professional Account.

Facts:
When I realized my free version of the Professional Plan was due to expire at the end of January, I switched back to the Basic Plan. I do not make enough sales on Michael’s to justify paying $110 annually for a Professional Plan. I then learned on this site (see Rino’s post above) that the free Professional Plan was being extended to April, so I switched back to the Professional Plan hoping with time to be at least as successful on Michael’s as on my other sites.

If others are having their free Professional Plan extended, I am unsure why: (i) I cannot also be extended for free; or (ii) why I cannot be allowed to switch back to the Basic Plan and not be charged $110.

I would like to solve this without requesting a chargeback on my credit card (assuming that my Michael’s account will then be closed?).

Thank you for any guidance.

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I saw on the Facebook group now they made a post how if you got a free trial and canceled you don’t get another one. I made sure to comment on the post to make people aware of what happened.

It’s super ■■■■■■ for Michael’s to do what they did. How is it fair that some sellers only get a short trial while others get a longer trial? They shouldn’t even be charging for a site that still in my opinion in “beta” with all its issues.

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@Dave
Why is this so difficult? Anyone else think this is odd that they can charge my credit card just fine, but cannot credit it unless I provide them the 4-digits? If they cannot view the card info, how is just the last 4-digits going to be helpful? Ug!

With the recent message scamming at Makerplace (it was some type of hack, right?), I am now concerned that even though the email address appears legit (MakerPlace [email protected] [email protected]), that this is some type of scam.

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Yes, frustrating. That is the legit email for seller support.

After my business card was compromised 2 times in 6 months, I set up all venues, suppliers, subscriptions, etc each their unique virtual number. I’ve had one virtual number compromised since then but did not have to change the primary card number and all associated auto pays, only had to change the one vendor.

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Hi there. I’m glad that you are being reimbursed- sorry that it’s sort of a clunky experience. I shared your feedback with our team. Worth noting- our team cannot see seller credit card details. That is masked for your protection.

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Thank you for your help @Dave. The refund is pending and should post to my credit card within a couple of days.

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