This has never happened. We shipped an item from Wisconsin on Thursday (July 17) via USPS ground advantage to Florida. We got the scan sheet acceptance scan on the 17th at 4pm at our post office but then the next scan wasn’t until it was in Florida on July 19 at 2am (so basically Friday night/Saturday morning).
They are trying to say we didn’t ship on time. Obviously we did as there is no way it would have gotten to Florida in 34 hours otherwise. It’s quite rare for it not to have been scanned at our local sort facility after the scan sheet acceptance. It doesn’t appear any of the packages we sent that day got scanned at the sort facility by us….all of their next scans after the scan sheet were close to the buyer’s location.
Scan sheet acceptance is not accepted as an arrival scan so if it did not have an actual arrival scan before last ship by date, Amazon will reject this for an A-Z INR claim.
Kind of odd…so we lost this case. It was a rare instance where the first scan after the scan sheet didn’t end up being until it was 30 miles from the buyer the next night. It didn’t get scanned at the regional sort facilities by our place the night we sent it like it does 99.9999% of the time.
Anyways, Amazon ruled against us at the time and took the money. We appealed a couple times and they finally removed the ODR hit (which wasn’t a huge deal because the case was 10 days away from coming off our ODR when it had been filed) but still refunded the buyer (again, even though it was obvious we shipped the day we said we did because it wouldn’t have gotten from Wisconsin into Florida overnight with Ground Advantage).
We just let this be once they removed the ODR hit as it was only $35. However, I just got a random email yesterday saying the case had been reversed in our favor and they refunded us the money. Quite unexpected but I’ll take it.
Because why would Amazon take another look after you stopped appealing?