Refund request as a buyer

Selling on Amazon Returns and Claims
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I try hard to do the right thing. And I really don’t want to be one of “those” people when returning something. But Amazon is so…Amazon.

I bought a book for a customer from Amazon, ordered the wrong one. It gets here today, I click on return or refund item. If it’s too expensive to ship back, I won’t bother, just curious to see how it works these days. It’s been a while since I returned anything.
I choose “Bought by mistake” in the list of reasons.
My choices are to 1) Refund to my Credit card when the item get back to them, 2) exchange for another item (get credit on the new item once they get this one back), or 3)Returnless Refund. Curious, I click on Returnless Refund to see how that would work for a book. It tells me that I don’t need to return the item, they will put the amount onto an Amazon gift card. Okay, seems weird, but I’ll take it if they are offering…
This is part of the email I received after. Bolding is mine.

"Reason for refund: Wrong item was sent
This amount has been credited to your payment method and will appear when your bank has processed it.
The amount credited to your Gift Card balance should be automatically applied to your next eligible order on our website."

No wonder buyers get confused. I now feel like I have scammer cooties on me.

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Go to your buyer side and see if the credit is on your account (for the amount that you paid). If the full amount is there, then the email is just another one of those Amazon glitch mistakes as it is answering for both refund scenarios.

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Oh the credit is there for the refund. But this tells me that some buyers would think that both will be happening. If the bot cannot figure out which result to put into the email, they could program it to use the word OR between the two. And why the bot changed my reason for return, maybe that is why some sellers get that as the return reason, when it is not, causing the seller to have to pay return shipping. I clearly marked mine as a buyer faulted, and the bot changed it to seller faulted. Maybe all those scammers really are not! :smile:

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