Good morning all, been lurking here for a while and I want to start out by saying thank you. Many of the questions I’ve had I was able to find answers for without actually having to ask. However I’m kind of stuck on this one.
Over the last week we’ve had 3 returns that never made it to our building marked as delivered per UPS tracking, however none of these packages were returned to us. I even ran into our UPS driver who was able to confirm that he did not drop off a return to us that day. It is strange to me that this package was marked as delivered at the same time all of our other packages were dropped off, but this one wasn’t among them.
Filed a safe-t claim for one of them as a test, it was granted for the return shipping, of course the product was worth almost $100. I was not able to file a safe-t for 1 of these orders and I goofed and refunded the customer when they sent a message asking why they hadn’t gotten a refund yet and tracking showed the item was returned (won’t be doing that again), and I was denied on the last due to the fact that tracking shows it was delivered.
Contacted Seller Support (this was my 1st time contacting them and now I understand why ya’ll hold them in such “high esteem”) and they were of course no help. Outside of the accent and their office background noise I was able to finally understand them tell me that it wasn’t their problem and that I had to deal with UPS directly because it was a delivery issue.
I’ve seen people say no you can’t claim direct with UPS, and others say yes, so on to UPS I go. I did find the UPS preferred claims # through one of the forums threads, they were super useful 
and transferred me to somewhere else who directed me to just file a claim through the website, which I did. I now have 2 of them showing “approved”, but show the action required icon, and 1 denied because “A record of delivery was provided”, not sure how they have proof of delivery on something that our driver confirms he did not deliver to us. And btw, our UPS driver has been excellent, he’s always on time even though we have an early afternoon deadline for pickup, and has always been very helpful with any questions or issues that come up, etc. so I am fairly certain the issue doesn’t involve him.
So now that the long winded story is out there, the real question is do I have any actual recourse left? How can I provide proof that packages weren’t delivered when tracking shows they were. And yes, I did verify that our return address is correct.
I love how Amazon protects customers to the umpteenth degree, but won’t hold up their end of the bargain when it comes to sellers, again, I’m starting to see why so many sellers have taken umbrage.
