safe-t-claim return window calculation

Hello friends! So Just got another “no longer needed” return 29 days after order was placed. A his book with reason" My daughter already has this one". Is the return calculation still
" * Buyer returned item after the return period: You are eligible for reimbursement if Amazon initiated a return on behalf of a customer for an item that is outside of the return window.
Note: Amazon calculates the return window for seller-fulfilled Orders based on maximum estimated delivery date and three days additional time for postmarking the item." ? Thanks …

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I believe the return window starts as of the delivery date or the last date for delivery window.

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From the Seller Help Pages

Important: Most items bought on Amazon.com, including those that are seller-fulfilled, can be returned within 30 days of the Estimated Delivery Date. However, the timing may vary based on the product category in accordance to Amazon’s Return policies. To determine if a product has a longer return timeline, go to Amazon.com Returns Policy.

Following authorization of a return request, the buyer has 15 days after the return window closes, allowing for transit time for a buyer to return an item.

This is within the 30 days after the Estimated Delivery Date.

Would apply if Amazon authorized the return after the 30 day window (30 days from the last date of the Estimated Delivery Window) … since yours was 29 days after order was placed, it falls within the 30 day window, you would not be eligible for reimbursement.

The return window does not include the three days additional time for postmarking the item. When a customer is filing an A2Z claim, there is a 3 day additional time after the last day of the Estimated Delivery Window to file (which … in the past … has not always been followed by Amazon).

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Thanks! (Now, how do I uncross my eyes?)

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Bang your head on the keyboard. That’s what I do.

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It’s 30 days from the last estimated delivery date according to Amazon. However, I swear when I return things that it gives me 30 days from the order date so I feel they show 2 different times to the buyer and seller.

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Are your orders usually FBA or FBM?

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Good question……mostly FBA, that could be why.

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Never expect Amazon to play by the rules them impose on the rest of us.

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