We have used Amazon Pay on our brand websites for a few years now. And we have enjoyed it.
One “bug” is a feature that presents Pay with Prime a the top of the page. We even had to hack some CSS to get the ugly button in a better place. We use Wordpress with Woocommerce. We get the funds in 24-36 hours at our bank from Amazon Pay. The fees are lower than our merchant services fees.
Until today we have enjoyed it.
The orders have been small, $10 to $50 orders, and customers like using it. However, we did a set of samples for a customer. They paid with credit card and our merchant services account.
Nice order, $60 for the two samples. Then they liked them and ordered twice, one order for 6 units, and the next day 2 more orders. The total, $469.94 now the problem.
Amazon is holding $469.94 in our Amazon Pay Account Reserve,
“Account reserve includes funds in your account that will not be disbursed within the selected settlement period. Your account reserve is used to cover potential claims or chargebacks.”
I will tell you this, the order ships tomorrow, if those funds are not released then, we will pull Amazon Pay from our websites.
The orders came in Monday and Wednesday of this week we would have that money in our bank if this customer used our other payment methods.
Now this is Amazon Pay, and we have considered “Buy with Prime” but no longer.
That and we are waiting since last Friday for stayflat envelopes and boxes to arrive. They will be delivered by TBA sometime before Friday night at 10pm. At our office that closes at 5pm on a holiday weekend.
7 day prime service? I don’t think so.