Call Me Now Button? Wow.
Just use the SAS escalation Excel form and escalate this ■■■■ right now.
Call Me Now button is literally worse than Seller Support in our experience. I’ve only gotten into a fight one time on the phone with Amazon and it was with that stupid button. Well, not the button but the idiot on the other end of it.
just did the escalation. this listing unfotunately got kicked from tomorrow’s event and won’t be able to do discount, but still want to correct it.
Going to bet: They say just to delete the listing entirely and re-add it with file upload with the necessary changes.
Honestly, I would complain non-stop to SAS until they assign you someone good.
Like they say, squeaky wheel gets the grease. Your guy sounds like he just wants to minimize the amount of work he needs to do.
I tried squeaky wheel. They just get offended and bury the wheel.
Yes and squeaky takes work. There’s no free lunch in life, no matter how much you pay for it, if that makes sense.
Being super-proactive, using every tool you have at your disposal, and being professionally annoying with all facts in hand is the only way to get ■■■■ done with Amazon or SAS.
Starting to feel the same way about our last guy now that I have someone different. I hope this is the way she will always be with us and this isn’t just because she just got our account.
I’m impressed so far and pleasantly surprised. I’m not someone that does well with change and we were pretty bummed when he told us that he had to exit his role due to the force back to the office by Amazon.
Everything happens for a reason.
Was your squeaking professional and evidence based with facts?
Whenever I get into anything with Amazon that’s confrontational, it’s presented in a very professional and calm way with documentation and examples that are rock solid.
They almost always see it our way in the end. We’ve failed plenty when we shouldn’t but we’re over the 50% success rate and that’s a major win on that marketplace.
Agreed.
Success in Life, by all available lights I’ve seen, tends to hew closely to how well one is able to determine what that reason happens to be - and/or is the Occam’s Razor explanation - in any given situation…
I also like:
“NEVER GIVE UP IF IT’S SOMETHING YOU BELIVE IN”
Always.
Case in point. Today when I explained our listing was locked, as confirmed by the “Listings Removal” email, our guy sent a screenshot back of the listing Edit page, saying it’s not locked because the text boxes are white (not greyed out locked).
I then had to point out that the text in the white text boxes was clearly different from the grey “live” text above, confirming that updates, that he can even see, aren’t going live.
I send emails with screenshots, where I draw arrows and highlight everything. I do screen recordings also so they can see the steps to emulate.
Edit: Be careful with screen recordings though. I use them rarely. The general rule of thumb is that for every 1 minute of video your screen recording is, takes about 1 day to review. So a 3-minute recording to show the issue is a minimum 3-day review to watch the 3 minutes.
Never thought about screen recordings… Good idea.
May I make so bold as to ask if you use PSR (a Microsoft acronym for its oft-renamed “Problem Step Recorder” - aka “Step Recorder” - functionality in Win 7 & subsequent OS implementations), or a Third Party Provider solution like our friend @SawleMill’s fave, Camtasia by TechSmith, or some other methodology to produce your screenshots?
Never heard of those.
I use OBS Studio for the screen recordings and the built in Snipping Tool for screenshots and edits. Sometimes I deploy Photoshop if I have to get fancy.
On a related note:
It’s been months since I noticed a member of the FMT/CMT tout the SAS Core Program.
Today, I’ve already seen it twice, once each by Quincy & CR:
https: //sellercentral.amazon.com/seller-forums/discussions/t/ef7ad176-adb1-4eff-bbd0-6557ac9af8f9
guh. the listing can’t be edited and SS, SAS with appeal has no idea. I’ve sent screenshots showing changes not going through since the violation, and they keep telling me I just have to “edit” the listing. I think the only way is to delete it and re-add it.
As you are the winning contributor for the attributes, To update the desired attribute, you can either click “Edit” (on the right side of your listings) from your Manage Inventory dashboard or submit a fully updated inventory file (enter “update” in the Update/Delete column) with all attributes filled in with the correct information.
I can edit the listing all day, the updates just don’t go live.
Think faster to just delete the listing and add back after a day or two?
Sounds like they launched an internal affiliate program for the SAS program 
@casbboy I have had good luck with SS when using the wording exactly like this “I have updated the attribute on my end but it is not reflected on the detail page” They usually respond with something along the lines of “I have refreshed the detail page please allow 48 hours”. Most of the time it works for me for any compliance issues. I hope you get it fixed soon these bots suck.
SAS is not helping so I tried letting an attribute change take place through SS, since that’s an option now.
The feedback:
I would like to inform you that we are glad to help with your request to change the attribute value you that you had updated on ASIN B07WLQVQQW.
When an ASIN is linked to your brand, Amazon increases the strength of your contributions and can prevent changes to specific attributes after their initial entry.
When you find the locked product data on an ASIN is incorrect for any of these SKUs, the impacted SKUs for the ASIN must be deleted for 24 hours which will enable our system to allow changes to these locked attributes.
You can relist your product with the updated product data after 24 hours.
So they are pretending the listing got locked to help me, not because of the incorrect violation.
Guess I need to remove it. lame
This is insanity and UNACCEPTABLE.
Why isn’t your SAS manager handling this for you internally?
I would send a polite note to your SAS manager about this and say “What exactly am I paying for”
Firing something off now
Good!
Unless this situation is your fault, it’s unacceptable that they aren’t helping you through this. Even if you screwed up, they should still be helping you.
Our latest SAS manager is Amazing. Our last one was great. I can’t keep up with our new SAS manager. I get at least 4 emails from her daily.
You’re on #2 and getting screwed (from where I sit) both times. Something isn’t right.
Nope, not my fault.
My fault was accidentally leaving “California” in the title, and then when I edited that and submitted the bot flagged the listing for a violation that was weirdly never enforced, though listed, locking the whole thing.
But nobody takes accountability for the automation.
I am not losing my temper this time because this Prime Day was actually pretty good, even with 1/3rd of our listings having "Internal Flag"s that wouldn’t clear and allow Prime Day discounts.