Hello, new here… been selling on amzon for a while.. anyway.. had a conversation in their forum, nothing profane, just replying to people on a thread.. next thing.. banned from the forum wiht a link to a reply of mine, which i know was simply an opinion and nothing profane.. and never been “suspended” before, or warned.. very strange.. but says its indefinite.
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First … welcome to SAS!
Others have been suspended from Amazon’s forum before. You should find this forum capable of answering questions around Amazon and other platforms.
You might want to review this page to learn a little about SAS if you haven’t already.
Again … welcome.
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Is it a “bad” thing to be banned from the forum for simply speaking up? should i be worried about the actual selling account? which is healthy going on 10 years..
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and thank you for the welcome.. amazon has become very difficult lately.. with zero support, no help..
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Got a link to your post on the NSFE for us to check?
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Your seller’s account shouldn’t be effected. There have been others who were banned from the forum and continued to sell.
Just do your best to keep it healthy.
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No, it was removed “innapropriate commentary” .. i simply replied to a post of a photo of someone looking out their door at packages they said they didnt recieve, the UPS photo.. i made mention amazon may be broken up as we are seeing with google.. nothing more. nothing less. the link goes to the post, and nothing more was said.. the moderator said " this thread has run it course and closing it" ANOTHER INR, with a photo of the package on their porch
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Thanks.. yeah, it is frustrating as was using forum for help from mods.. but i realized, actually, no help was ever being rendered and my posts were just frustrating and wasting my time..
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Welcome to SAS
That will do it. You hit a nerve.
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I did not actually insult, threaten, etc etc.. just said the obvious. this all in regards to constant fraud rreturns.
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This isn’t exactly the same issue but the AMZ Bots may be “quick on the trigger” right now.
After 13 years, got a Notice POLICY WARNING this afternoon!
We have found that your account has violated our Communication guidelines policy. If this issue continues, we may deactivate your Amazon seller account.
Why did this happen?
We are taking this action because we’ve found that you may have corresponded with customers to influence them on one or more of the following - requesting or sharing personal information, modification of negative review or seller feedback, or asking for favorable review or seller feedback. These actions violate our Communication guidelines. To learn more, go to “Communication guidelines”:
Amazon
Note: This decision was reached through a combination of automated analysis and expert human review.
Goes on to say that we can take the training to have the warning removed from our metrics(TPTB were gonna freeze our disbursements for 180 days or until take the darned test. I was tempted not to, even discussed w/ the man of the house who is slower to burn than myself… yeah, I will…
Can never be 100% certain, of course w/ the mother-ship’s total lack of transparency but the only message we’ve sent in the last 20 days is
Two days ago, letting loose at a bookjacking buyer-and I suppose the dog’s mother complained!
Since we’re not on the locked booksellers’s version, won’t quote the three sentence message I sent to them after receiving a “WRONG ITEM SENT” RETURN REQUEST . Wasn’t profane,wasn’t rude, just called their bluff. Within 10 minutes the so-called recipient was contacting us, apologizing all over themselves.
I guess it’s worth a few minutes of my time and a test to see if I understand Amazon’s communication rules to keep an unknown BJ from screwing me for the supremely important sum of $13.89!! It was the principle, not the amount!!
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wow, interesting… it seems its all walking on eggshells there..
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We almost got shut down 2 weeks ago because what’s seeming more and more like a fake review claiming an ER visit triggered the food and safety bot.
A listing that has been selling on Amazon, without issue since 2021. 250K+ units sold to date.
1 review about hives almost cost us everything.
Buyer has not responded to multiple outreaches.
Buyer was provided with the manufacturers (my partner’s 45 year old operation) contact info by Amazon. They never reached out.
They never claimed their refund.
They never tried to recoup any co-pays or ER bill.
All was offered to them, Silence…
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wow. that is a lot of units. it is wild how some amazon customers seem to be ghosts. in regards to communication
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A lot of them never see the communications for a variety of reasons. But we know for a fact that this buyer is not one who has blocked communications by using the review dashboard for brand registered sellers.
If you are allowed to both offer a refund AND offer customer service, that means they have not blocked communications.
Once you send a message through that system, the order # is revealed.
This issue happened 2 weeks ago. The purchase was made in Dec. This buyer bought twice within 3 days of each other.
It’s all very unusual and now we are spending a lot of time and a lot of $ to produce a mountain of evidence and documents to defend our product. Also working with our Strategic Account Services manager at Amazon to try and clear this up.
The problem we have now is if one of our POS competitors (and there are many), including one we took legal action against for ripping off our IP a few years ago sees that review and knows what happens when a listing gets a review like that has one of their buddies buy our product and leave a similar review, it’s lights out.
We are in a few sizable retail chains in brick and mortar and working on others so Amazon / Walmart marketplaces aren’t are only game but it’s still the bulk of our revenue unfortunately.
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Im talking about the FORUM.. the amazon SELLER forum.
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Took the test-and passed several times, . As in pesticide test years ago, the button wouldn’t click/accept at the end, so had to watch the slide show on communications more than once. Amazon’s tests have evolved somewhat. Asked different questions in slightly different forms the 2nd/3rd times! Then the button finally worked.
Favorite phrase through the whole useless exercise:
This decision was reached through a combination of automated analysis and expert human review.
Husband says AI is swifter to react to certain key words than the old BOTS. and we can expect more threatening e-mails and suspensions in future!
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Welcome to the forums, frustrated seller.
You should wear your suspension with pride. Being kicked off the Amazon forums may be a badge of honor in some places. And I think that this is one.
I’ve been banned by Amazon from leaving reviews. They have been factually accurate, and not profane, nor have they demeaned any protected group or threatened to harm puppies. But they have pointed at Amazon’s repeated failures to deliver the described product.
Amazon has reached the point that many large insular institutions do: when faced with criticism, they reflexively try to suppress it.
Amazon no longer listens to criticism. You used to be able to email Jeff with a problem, and he would reply. That only lasted for a short while. Then, for several years, Jeff’s ‘executive team’ would answer, noting that they were answering on his behalf.
The last time I tried that email, I received no answer, even when I provided proof of multiple levels of failure and incompetence.
PS: Did you know that Frederick Douglass’ original ‘free’ name was ‘Frederick Johnson’?
He had to change it because so many escaped slaves adopted that last name.
I fear that you may have the same problem with yours.
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Cough cough… Void… Angelic Onlyfans…
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It’s unbelievable that Amazon could shut down your account for A SINGLE malicious review of a product that’s sold 250K+ units. Unfortunately, I’m not completely surprised, because we’ve been there before (not suspended, but seriously threatened by a similar issue outside of our control), but it’s still baffling. This kind of sh*t shouldn’t happen anymore after the so-called “improvements” of the last few years.
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