Some Amazon moderators DO mean well

[booknut7]

Today’s chuckle, I don’t think Ricardo is a bot.

Trying to get scammed by customer (amazon.com)

[Image]

It’s amazing how buyers keep on finding ways to get away with what they want.

I can gladly inform you the feedback related to this order has been removed, and I will forward this situation to the appropriate department for them to analyze if further actions needs to be taken with this buyer.

Thanks for raising this to us.

Ricardo

I agree, this had me falling on the floor. “Picking on a buyer/customer” is so out of character for Amazon.

Bravo Ricardo!

[packetfire]

There are several services that do “image search” and find the source of photos better than Google will, I like “TinEye.com”, but Yandex.com is also very good.

Many moons ago, someone sent me an email claiming that my product acted as fuel for a fire, and burned up the bed liner of his pickup truck, so I sent him a video of me trying to get some of my (liquid) product to catch fire with everything from a zippo lighter to an oxy-acetylene torch, and asking him to try the same, and send back a video of any ignition he could get. I never heard back.

The stuff don’t burn.

[Chimanimani]

@Image

I will forward this situation to the appropriate department for them to analyze if further actions needs to be taken with this buyer.

Pick the next action Amazon will take.

1. Amazon will ignore Ricardo request to “analyze”.
2. Amazon will transfer Ricardo to another department
3. Amazon will lay off Ricardo in the next round of downsizing
4. Amazon will send Ricardo to be de-programmed (ala clockwork orange)

After all there is NO REASON - EVER to treat a Vendor as anything but a revenue line item.

[Image]

@Chimanimani

4. Amazon will send Ricardo to be de-programmed (ala clockwork orange)

I would pick all of the above. However I remember watching this movie at University. Being what felt like the only one in the room that thought how horrible is this. As in what the perps had done, and what they were having done to them.

About two jobs ago, over 40 years now, I remember some of our team were gunned down in South America. Two were “vendors” of our large “company” the response always bothered me. “They were just vendors, they are not that important.”

Still bothers me to this day.

[booknut7]

Ricardo comes to the rescue again! In the Canadian forum he held an “event” where sellers sent in their feedback removal requests that had been denied by Amazon. I lost track after he removed over 15 of them. And he wasn’t just willy nilly doing them all, he explained why some of them would not be removed, but the vast majority of them were. I wish more sellers would have seen the “event” as Ricardo replied to every one of the posts.

[Dogtamer]

@booknut7

Ricardo comes to the rescue again! In the Canadian forum he held an “event” where sellers sent in their feedback removal requests that had been denied by Amazon. I lost track after he removed over 15 of them. And he wasn’t just willy nilly doing them all, he explained why some of them would not be removed, but the vast majority of them were. I wish more sellers would have seen the “event” as Ricardo replied to every one of the posts.

For those who were not aware of what NSFE discussion that our friend @booknut7 is referencing, you can find that Canadian Forum NSFE ‘thread’ here:

https://sellercentral.amazon.com/seller-forums/discussions/t/1a666706-f996-42c7-87ff-6bd836bd32e2

ASK AMAZON EVENT: FEEDBACK REMOVAL QUESTIONS/CONCERNS

by Ricardo_Amazon

updated by moderator 13 hours ago

Hello Sellers!

I have been around enough to know feedback removal is a pain-point for you all, and this is an opportunity for you to connect in real time with our Feedback Removal team.

Here are the rules:

• One Order ID/Case ID per comment (feel free to add as many as you believe that qualifies for removal).
• Explain the reason why you believe feedback should be removed.
• No profane language accepted.

As a reminder, Amazon will remove feedback only in the following cases:

1. The feedback includes words commonly understood to be obscene or profane.
2. The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
3. The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

So let’s get started!

Community Connections

**Tags:**Ask Amazon, Engage with Amazon, Events, Partner network

I’m yet again constrained to agree with Booknut’s take on a situation - because there does appear to me, by all available lights, that in this instance the FMT-CMT/AHT SME folks might well have been tasked in throwing out bones with more meat on them than the previously-typical palaver managed to produce.