Please tell me how to deal with complainers.
I only saw this today. My heart hurts for this seller, dealing with this.
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It’s a scam. They want the item for free, or at least heavily discounted.
The seller even refunded the buyer almost $2k and the buyer still demanded even more money back. (I have no idea how much the watch cost.) The story keeps changing, the lies keep escalating, the BS never ends.
It’s (almost) never worth engaging with people like this in the first place. You can’t placate them. You can’t appease them. You can’t negotiate or reason with them. The first time you give them a dime, they know they can push you for more.
No return, no refund. You don’t like it, file an AtoZ claim. Then Amazon can also tell you that you won’t get a refund without a return. Can you slap me with a negative feedback? Sure, but I refuse to live in fear of negative feedback, for a bunch of reasons. Can you file a chargeback? Sure, but as a strategy for theft, that one is not sustainable. We know the buyer only wants the money back because they spent their own money, with their own credit card. Spam a bank with fraudulent chargebacks and banks get annoyed.
I hope this seller learned the right lesson from this experience.
NO RETURN, NO REFUND.
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Yes! Always, always, always point the Buyer back to Amazon, to go through the proper return/refund processes–no matter what message they send you.
@Haegan2005 another Seller recently reported that a scamming Buyer kept sending templated messages that were sort of meant to look as if the Seller was being told by Amazon to refund the Buyer without a return or face account punishment and negative reviews, but the Seller kept pushing back–until finally the scammer dropped all pretense and replied with unequivocated abusive threats in language completely inconsistent with the templates (broken English, choppy sentences, unprofessional). 
Tell me you’re a scammer without telling me you’re a scammer lol.
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I have ceased to have much compassion for people who sell on online marketplaces without any research.
I have even less for people who start selling on online marketplaces with high ticket items, usually in high fraud categories, without any clue to the risks they are taking.
I used to care about them but that was long ago.
I guess I am a bad person.
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Sometimes, we all reach that point where we are simply out of F***s to give.
I reach that really quickly with posters on the NSFE who not only can’t be bothered, but continue to play the victim.
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