SSA Glitch

Lost_My_Marbles · January 17, 2025, 12:15am

The glitch would be Amazon seeing the UPS 2nd Day Air and thinking UPS Next Day Air qualifies as the same thing when calculating the expedited deliver by date.

But the reality is … Amazon can’t handle the exceptions that get created when a business sets days closed like …

Since Expedited, 2 day, 1 day and same day do not qualify for OTDR protection, there is no incentive for Amazon to get those expedited deliver by dates correct for orders with limited delivery days. Seller’s lost … not Amazon’s.

Setalpz · January 20, 2025, 1:17am

I thought 2nd Day shipping wasn’t protected, but on this order it is showing the Claims Protected Badge:

The item is running late and UPS missed the delivery promise. Customer is asking for a refund of the shipping charges.

Should I instruct him to file an A-Z claim so that it doesn’t come out of my pocket?

Lost_My_Marbles · January 20, 2025, 1:35am

Claims Protected hasn’t changed.

Ship on time
Buy shipping through Amazon Buy Shipping

If an order has the Late Delivery Risk badge, then it is on the seller.

Yes … as long as the order’s first scan was on or before the last ship by date.

wadeorcas · March 10, 2025, 2:03pm

This morning most of my orders (placed yesterday) have a ship by date of today (fine) but the arrive by date is 3/14 and I’m being forced to ship Priority using my SSA - GA template. Amazon’s SSA/AHT “Automation” is a broken POS.

Lost_My_Marbles · March 10, 2025, 2:35pm

Were you using Amazon Bulk Shipping?

We have seen this happen on Amazon Bulk where GA (less than 1lb) shows Late Delivery Risk on Mondays. When this happens, we try on the Amazon Buy Shipping from the order detail page (individual shipping) as 99% of the time the GA label will be okay doing it that way.

wadeorcas · March 10, 2025, 2:40pm

Tried both. Tried creating label yesterday as well. Templates all correct. All these orders do NOT have

displayed on the order detail.

Lost_My_Marbles · March 10, 2025, 2:47pm

Check that ASIN to make sure it is associated with your SSA template. For some reason, some ASINs don’t get linked to the SSA template and this happens.

wadeorcas · March 10, 2025, 2:59pm

All these ASINs have LOTS of previous history in the last 3 months with the delivery promise calculated correctly. One particular ASIN had 11 orders in last 3 months.