I’ve had an open case for FBA splitting up 4-unit item packs for weeks. It was escalated, there were a few relevant replies and a lot of ‘we are researching’ replies.
Tonight I received an identical reply to one from at least a week ago that admitted fault but did not resolve the case as to the disposition of all the single units that were separated, but they closed it anyway.
I went to the case log to review the earlier replies and everything else except the last reply and all the ‘working on it’ replies has been stripped. The original case description, the explanations and acknowledgment of FBA error, the questions I’ve been asking about the missing units, the order ID’s they sent me where single units were sent out. It’s all gone.
This is new. I’ve always been able to scroll back through a case and see all responses from me and to me before. I created the case July 9th. The log shown only goes back to July 19th. What the heck?
And the only path I can take to reactivate the case is chat or phone, no more email option.
I will be calling tomorrow.
