Stupid Question... Do you need a pro account to contact seller support?

As many of you know, I have been operating 2 Amazon seller accounts for several years.

Made the decision to close one of them due to poor sales early last year once the inventory is sold / disposed of. Goal was to close that account by 12/31/24 but that didn’t happen because Amazon can’t seem to find 10 freaking units of inventory that we have been trying to dispose of since 9/15/24! You would think that 128 days was enough to clear inventory but I digress. It’s preventing the closure of the business, which now entered 2025 alive which we wanted to avoid.

Now that I have our 1099 and all reports I need, I want to downgrade the account to stop flushing $39.99 down the bowl every month.

I do want to start pestering Seller Support to try and get this remaining inventory zeroed out so we can close the account. Haven’t had a sale since late august and we don’t owe Amazon anything.

Anyway… Can an individual seller contact seller support or must it be a pro account?

TY in advance

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AFAIK (unless this has changed), you can still open cases as a non-pro seller.

The old restrictions were No phone No Chat, but chat was eliminated a while ago (although it is sometimes back)

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You can open cases, but if I remember correctly you can’t get callbacks on the individual plan.

EDIT: @Pepper_Thine_Angus beat me by less than a second!

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I’ve never had any luck talking to Seller Support. Not much luck writing to them either but a marked improvement vs. talking to them.

We spent $90K in PPC over a 5 year period. You would hope that they could charge us the $15 to just zero that inventory out but we all know that won’t happen because it’s common sense.

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I agree, I also like the paper trail.

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I’m hoping to get the same seller support rep that closed TT’s seller account.

Maybe I should mention something about Brazil

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Bruh…at your own peril

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What if you MFN it to yourself?

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:arrow_up:

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I took it to mean they can’t find it to return it, but they seem to find things quickly when they are sold.

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I’ve tried that. Every single day the inventory pops up as avail. Every single say I place a removal order (tried disposal / and MFN). And within hours it’s cancelled. No explanation.

This has been going on for months.

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May I ask where the Inventory Ledger Report’s trail ends - i.e., in which FC the last transfer was designated to appear on its books?

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For what it’s worth, here you go… Interesting that the ledger has 11 more units on it than the manage inventory screen. There are some removal orders from the past (6+ Weeks) that still haven’t completed or been cancelled so I suspect that’s the difference.

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