I received this for a product that correctly refers to the protected brand as “Compatible with…”
What in the world does the Amazon.CA rep mean by listing all affected ASINs in the “Overview”?
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Sure, it means…
I haven’t got a clue.
I have never seen that before.
I think I found it. It is on the first page that you submit your appeal on - and it already has ALL of the information needed if it is a single ASIN you are responding to.
That said, the instructions (or lack thereof) remain horrible.
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I wish Amazon would increase their associates’ pay to $2.00 an hour. I guess they feel it is more efficient to pay an associate $0.50 an hour to handle inquiries wrong 4X instead.
My item was falsely flagged. I changed nothing of substance in the listing. I added a period to a bullet point. Submitted appeal.
1st Associate said I need to submit all ASINs at once (hello, there’s only one ASIN affected). I tell him ASIN is “fixed” and now in compliance.
2nd Associate said that my images were not in compliance. So I humored them and changed out 1 of my photos with an alternate photo. Resubmitted.
3rd Associate told me my ASIN was now active. It wasn’t. I suspect they were looking at the wrong market place.
4th Associate said they needed to escalate this to an internal team to investigate. I wait.
5th Associate said ASIN has been reactivated. This time they are correct.
I will give Amazon some credit. It used to take them about a week to churn out this same exact process / responses to false Suspected Intellectual Property Violations. Amazingly, I got this resolved in less than 24 hours. Please don’t take that to imply I think their staff is amazing in a good way.