We’ve introduced a new Fulfillment by Amazon (FBA) Grade and Resell enrollment feature that gives you more control over your inventory management and helps turn returns into revenue opportunities.
If you’re an FBA seller in the US, the ASIN Inclusion feature lets you choose specific products to include in the program instead of enrolling your entire catalog.
This new feature helps you do the following:
Select products most suitable for resale, such as highly returned, durable, trend-resistant, and fast-moving items.
Track and improve recovery rates for enrolled products.
Easily manage inventory and monitor its performance through the Returns and Recovery dashboard in Seller Central.
To learn more about how to enroll products in the program, go to FBA Grade and Resell.
I think the consensus was that graders whomever they are would make mistakes and label unsellable as resellable which would then affect customer experience which would, in turn, affect conversion viz a viz review. So even if our return rates were under 3% - would it be even worth it on a high volume, low margin product? On a product that is in a higher tier, you could always have it returned and refurb and or re-made and sell as new pending respective fab environment.
Hm, why would Amazon allow Sellers to continue selling items that shoppers frequently return? That sure seems like the opposite of delighting customers since returns are inconvenient and affect product/marketplace credibility.
(HINT: Amazon FBA collects Seller fees from each sale and each return. This email is a sales pitch.)
Seconded; as far as I can tell, this latest iteration of the various Grading Opt Out Pilot Program/FBA Customer Returns Removal Pilot Program/Automated Returns Trials programs that Amazon has dabbled with over the last decade has always had that as a prime impetus - or @ least, it has since we were one of the original invitees w/ the 031423 email w/ the Subject Line “Evaluation of returns is no longer mandatory” (n.b. - page-text embedded links from this Message Body ‘broken’ for Discourse display/navigability, & SHC page URIs ‘simplified’ by removal of superfluous ‘leading G’):
As I’ve mentioned in previous SAS posts over the last few years (here and here), the ‘Hold Harmless’ clause of this program’s separate TOS (the last link in Message Body above, & offending passage quoted below, italicized emphasis mine) is a deal breaker for us:
Based on that legalese, it’s seemingly difficult to conclude much otherwise than that Amazon also considers this latest iteration of Grading Opt-out a potential profit center on that score, as well - certainly such a provision was not p/o the requirements of the afore-mentioned earlier iterations…
If the right commodity is in play, and the numbers work, I can see the program’s appeal - but as long as the price of participation is surrendering such right(s) of appeal, it highly unlikely that we’ll ever enroll.
Hm, why would Amazon allow Sellers to continue selling items that shoppers frequently return? That sure seems like the opposite of delighting customers since returns are inconvenient and affect product/marketplace credibility.