Testing Walmart's waters on a claim

Selling on other Platforms Walmart
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Customer placed an order 3/2/2025
Shipped 3/3/25
Needed to arrive by 3/8/25

Tracking shows it was out for delivery on 3/8/25, BUT returned to the post office to be held per customer’s request.

Customer picked it up on 4/2/25

Customer returned it on 4/28/25 and I got it today. Note stated it was nice but arrived too late.

Um…no it didn’t.

So I submitted a claim stating that the return was outside the window AND please fix my on time delivery rate because the CUSTOMER asked the post office to hold it for a month.

One order, but on the return page, there’s three different line items – 1 each for each different size they ordered. No it was not a small order either.

So let’s see what they say – though I bet their clock starts on April 2, and not March 8,

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I’m so glad you have documentation of this! Also, kind of a jerk customer to put that on you.

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Wow, never heard of a PO holding things for nearly a month.

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Very common in rural areas for ranchers and farmers (and people who take long vacations).

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Yea…when I go out of town, I can ask to have my mail held and I do that when there’s no one here at home to get it.

Three cases, same input, different out put, but none said approved.

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So you’ve heard back from WM?

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Yes.

Ansswer #1> Hello Iris Korthauer, Thank you for reaching out to Walmart Seller Support. I trust this message finds you well. My name is Ramya, and I am here to assist you today.

I understand your concerns regarding an order that was returned to you. Upon investigating Purchase Order 109006210309229, I confirmed that the return request was made on April 28, 2025. which falls within the return window. As per Walmart’s return policy, sellers have a minimum return window of 30 days, after the item delivered. Therefore, I regret to inform you that we are unable to approve a reimbursement for this situation.

For further clarification, please refer to the below link for our return process:

I trust this information will prove useful in addressing your concerns. If you have additional queries or are still encountering any difficulties, please do not hesitate to respond to this email or comment on the case to keep it open. I would be more than happy to assist you further.

Warm Regards,

Ramya Sree

Answer #2> Hello,

My name is Ankus from Walmart Seller Support. I hope you’re doing well. I understand your concern with order 200012940740243 . I’m happy to assist with resolving this issue.

I investigated this Po line and did confirm that the return was requested on 04/28/2025 , which is in the return window. As per Walmart return policy sellers must have a minimum return window of 30 days, which begins 7 days after an item’s ship date, with the exception of certain electronics items.

For more concern, refer to the below knowledge base link for process return:

I hope you have found this information helpful in resolving your inquiry. If you have additional questions or are still experiencing issues, please feel free to comment on the case, or respond to this email, to keep your case open. We are happy to continue to assist you as needed.

Warm Regards,

Ankus
Walmart Seller Support

Answer #3> Hello,

My name is Nancy from Walmart Seller Support. I hope you’re doing well. I understand your concern with order 200012811158607 . I’m happy to assist with resolving this issue.

I investigated this Po line #2 and did confirm that the return was requested on 28 April, 2025, which is in the return window. As per Walmart return policy, sellers must have a minimum return window of 30 days, which begins 7 days after an item’s ship date, except for certain electronics items. For now, we cannot reimburse you now.

For more concern, refer to the below knowledge base link for process return:

I hope you have found this information helpful in resolving your inquiry. If you have additional questions or are still experiencing issues, please feel free to comment on the case, or respond to this email, to keep your case open. We are happy to continue to assist you as needed.

Warm Regards,

Nancy
Walmart Seller Support

Basically proof of a canned answer but still a question of WHICH Ship date?

I need to appeal and be a PITA again…just for the humor.

So

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Walmart is so bad at common sense. I have created so many cases and spoken to a multitude of reps and you cannot get a resolution other than what they say goes!

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What’s that old saying?

“Old Amazonians never die; they simply fade away to Walmart.” :melting_face:

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Do this, just for the simple fact they say “I understand your concern” and then proceed to fail completely to understand your concern.

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