So this person is buying, and returning ANVIL’s which are listed on Prime, ( he thinks amazon is paying the “free shipping” … and… RETURNING Them for FUN!.
One of the RARE situations that I wish I had an active case open with one of the MODS. All mine are closed so I can’t send them the link with their account number showing.
I wonder if that counts as fraud. Might ask my daughter about that!
I am returning this anvil due to a basic defect. It does not fall in a manner in compliance with basic Newtonian physics, somehow falling far slower than expected, and landing on me after I fell, even though I fell from my balloon AFTER I released the anvil on an unsuspecting Roadrunner below.
The anvil was none the worse for wear. I was not so lucky.
I suspect Xander and whatever team(s) might be involved will have all missed the point. This isn’t about one bad buyer. This particular case study is a not all that extreme example of prevalent abuse of Amazon’s policies. The buyer makes that pretty clear; he does it because he can, because Amazon not only lets him but encourages it as a way to keep customers from going elsewhere. Please, abuse our 3P vendors, just don’t cancel your Prime!
True, and only one of the reasons that I try to shame them into doing something – anything – all the time.
I wonder how much the MODS can say anything or do anything to draw attention to issues before they are considered to be problem children and sent elsewhere.
And, @xander_amazon has actually given a couple updates over the past few days.
It looks like this one might have actually gotten their attention (but I felt like being more ‘optimistic’ today. I even said ‘good morning’ instead of just grimacing when I got up!)
The increased use of the word free has as a side effect created an association with valueless for a segment of the population who has no sense of values.
It would be inappropriate to discuss the role of valueless in our society on this forum.
Increasingly, bad behavior is a cost of doing business.
Yeah, I just had another return question – not actually a request.
The buyer asked a question about why Amazon told them there would be a charge for a label – I don’t do returns often enough to see any messages like that but glad to see IF Amazon is doing that for buyer faulted returns!
“It stated Free return and did not disclose that it need deduct return shipping fee from my full refund when I put my order. I was thinking to start a return but it popped up a deduct return shipping fee ($4.52) via USPS before I can download the return shipping label. Now, my order showed this product is linked to the manufacturer -XXX- with free return and no shipping charge for return. I am expecting to receive a pre-paid shipping label for Free return and full refund.”
And I sent my always pleasant response explaining the facts of life –
“Amazon puts all sellers under the xxxx brand store site, so there is consistency with the products.
As to returns, WHAT is the reason you want to return the reed?
Amazon has policies in place for ALL sellers as to what reasons are. If it is a ‘buyer faulted’ return such as ‘bought the wrong item’ they charge the buyer.
Let me know what the reason is, and I can tell you if you will be charged or not. There are ways for sellers to refund after the item is received, but it will depend entirely on WHY it is being returned.
Amazon put these policies in place because too many ‘buyers’ were not paying attention to what they bought and were abusing sellers by making the seller pay for buyer mistakes.”
It’s been about 5 days and no response and no return requests at this point.
I always send a message when I do get return requests letting ‘buyers’ know about the label costs if they use ‘buyer faulted’ reasons.
Amazon helped breed all these entitled #@#$%## and needs to help reel them in.
The return policies you are referring to are Amazon’s policies, not those of third party vendors. Additionally, Amazon issues the return labels, not us, so we have no control over whether Amazon issues a paid or unpaid label. If you have any concerns over Amazon’s automated returns process, please contact Amazon Customer Support for assistance.
If they can throw me under the bus for their mistakes, I can throw them under the bus for not delighting a buyer.
Xander appears to be the primary member of the FMT-CMT who’s been tasked with addressing Return Fraud, as is evidenced by his multiple posts in the ‘bubble wand’ NSFE discussions (re: the Walmart ORC/Triangulation Fraud Class Action brought by the firm Chimicles Schwartz Kriner & Donaldson-Smith) over the last several months.
More publicity. I guess the seller needs to offer with engraving for a customization which would not be returnable…since Amazon does not seem to care. Can you imagine the UPS adjustment charges on return labels.
The seller here is the notorious PRC-based IP thief Vevor, so while I certainly don’t condone what this member of the Buyer Community is purportedly doing, I’d say that there’s @ least some degree of poetic justice here…
The article is incorrect as it states “Amazon’s policy generally lets customers return most items within 30 days if they’re unused”
No, no, no, they will let you return it even if it was thrown off a cliff and used by a sex cult at the bottom of the ravine for 29 days.