Manny_Amazon’s 052825 post here is illustrative of why I’m pessimistic about whipping the mods into shape in anything approaching a timely fashion (emphasis mine):
I’d think it reasonable to conclude that Manny surely meant well in answering the OP’s question, as is evidenced by his summation sentence, and the obvious gist of his reply - but I find it rather remiss of s/he/it failing to reference the long-established (2019) published policy embodied for the RaR feature in the SHC (“Seller Help Content”) page “Request a review from a customer” (link).
I’m quite certain that anyone who takes Manny’s advice in the highlighted 2nd bullet point too-literally - by sending an unapproved message via B-SM (“Buyer-Seller Messaging Service”, aka “Buyer-Seller Messenger”) - stands a better-than fair chance of being flagged by the B-SM Communications Guidelines-policing Amabot (as has often been the case ever since the Q4 2016 Incentivized Review Policy Revision Initiative).
Yes Virginia, there are a few human mods in the NSFE. Levi_Dylan actually told the seller WHAT the problem was in his verification rejection, not just a bot saying “Rejected again.”
Reactivate account
The review team confirmed that the residential address you have selected has a typo- you have “UM” listed as your country instead of “US”. Due to the mismatch of information your credit card statement was rejected. Please either add a new address with the correct country, or select a saved address that is correct and matches the address on your credit card statement.
The latest example I’ve seen of a member of the FMT-CMT/AHT SME cohort posting a link shielded by the Midway Authentication Portal comes from Josh_Amazon’s 070725 post here:
It’s tough to build trust in any community when folks in authority have a difficult time getting the fundamental prerequisites correct, and continue to eschew the absolutely-critical imperative of notrepeating the same mistake over and over.
It also would not seem to be encouraging that Josh is apparently using the OLD Midway Authentication Portal GUI, as seen in this screensnip I just took of his link’s landing page:
I doubt it. The more likely scenario is that he has a list of bookmarks dating from whenever Susan last updated them for everyone, and nobody checks to see if the links are outdated or broken. Copy and paste, my friend.
The introduction of this after the push to use SSA and AHT made us really angry with Amazon. If Amazon AHT sets your handle time short by a day (say 1 day rather than 2 day), then when you ship on the 2 day schedule you have the “Late Delivery Risk”.
Now if you have SSA and AHT and use Amazon Buy Shipping, we have found that our Late Shipment Rate and our On Time Delivery Rate are not effected (have 100% Ship on Time and 100% On Time Delivery). So it seems (for now) that the Late Delivery Risk is only an issue if the customer complains. For us, we have been fortunate enough to have avoided any complaints. If AHT gives a 1 Day handle time, we fire off an email to the customer using the message system “problem with the order shipment” selection. We explain that the Amazon system calculated the estimated delivery wrong and that the order will ship on XXX date and will arrive between xxx date and yyy date. And by doing so, we have avoided any customer issues with late delivery.
And sadly likely to continue to be so when Amazon’s first-tier echelons of triage & support - both AI & its human prototypes, alike - remain analphabetic…
Generally-speaking that IS so, but to be fair, CxSvc, rather than SPS, actually is the support entity tasked with resetting OTP/2FA/TSV/2-SV - primarily due to the fact that Amazon considers the automatically-associated Buyer Account created when setting up an SoA Account as the ‘Primary,’ and the latter as ‘Secondary’ - as may be seen from the CHC (“Customer-facing Help Content”) page “Recover Your Account after Two-Step Verification Fails” (link).
There exists an alternative process, directed @ SoA Accounts, afforded by the “Password Reset” & “I cannot login to my Amazon Seller Central account” ‘topic’ choices offered from the “Seller Central Technical Support Page” (link) - but the available evidence suggests that:
3P Sellers facing the circumstances premised by the OP of that discussion may not necessarily be able to access it
That a CSR, rather than a SPS rep, is typically assigned to sort out this type of snafu
I’ll not deny that I harbor little sympathy for those who allow their accounts to be hacked - if you wanna be a Business Professional, ya darn-well better recognize that YOU have a fundamental obligation to prevent the remotest possibility of that happening, and a mitigation plan in place should things go south - but there are far too many of us who simply disdain doing due diligence, placing their trust in they know not what.
I saw that, too - but I remain somewhat skeptical that Remy’s explanation of the difference between a ‘closed’ and ‘deleted’ Account Status means what she asserts is currently the norm.
This happened to us when someone hacked our buyer account and we did get it fixed within a week, but our seller account was locked out for that time. Really nerve wracking, but once we got the buyer account fixed, we were good so it IS possible to fix it. They did not close our buyer account though, just locked it. Thief got away with over $4,000 worth of merchandise but we did not have to pay for it.
Most of them don’t bother to answer the basic questions (where did you buy it?) and seem to never come back to read the responses. Had one of those this week; best part, after several of us discussed OP’s issue, a mod chimed in with “Looked at your case; you bought from a major retailer, which doesn’t count” (paraphrased slightly). Great response; finally one that was straight to the point.
Because otherwise, yes, tyey are about to hit 
