I’ll point out that Ricardo has actually gotten removed a feedback that was aimed at a different seller. First time I’ve seen that done. So another to tag for real problems.
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I thought it was part of the orientation package.
Here is your security badge and welcome packet, at 10:30 there will be a welcome presentation for new employees, and don’t forget to see HR for your damn removal and common-sense-ectomy before the end of the day. And your parking spot is right by the elevator in parking L4, so that’s nice!
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Although I’ve seen similarities to that paradigm before - e.g., SEAmod’s highly successful 092724 “Improper Seller Feedback”-dedicated NSFE discussion “Negative feedback on an order cancelled by the buyer” (link) - it must be admitted that Ricardo does seem to be on a roll, in recent weeks, on just that front.
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Seems to me a strange to sign your name if it’s Sandy 
:
Second time this year that I’ve seen such a slip of the keys over in the Screaming Harridan’s Abomination NSFE.
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I’m no stranger to typographical errors - hence the reason why I failed to notice that I’d left out the word ‘way’ in that 030125 post - but I’m not sure I buy Sandy’s explanation of having signed the quoted post as “Serina” (which s/he’s since adjusted) as being merely a tupo - er, typo:
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If she wrote Sadny, I would believe it was a type. A completely different name, less so.
EDIT: Typo. Embarrassing.
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typo pfff…
- Bruce Wayne
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Pffffft indeed.
I know Robin when I see him.
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Well, all fellows and gals.
Would it surprise any of us here that the Amazonians Mods hide behind an alias (for good reason), and on occasion a few of them, have a brain freeze in signing their name.
Think about it. Why would Amazon expect, or require an employee to expose their real name. And are the moderators so gullible to use their real name, by not thinking though, that their job description requires messaging 100’s Amazon Sellers, who many become angry Amazon Seller. (rightly or mostly wrongly).
These days, few companies do name names, and why? No benefit. All gain,
I have a gizzion credit cards, etc, and all I can get out of a person I am speaking is some rep ID.
So, Amazon does provides a name. Just probably not real.
What is in a name? Anyway - Online, I think, it just needs to be believable.
Any name will soothe that sense of connection we desire
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I don’t expect someone’s name to be their real name; but I do expect a one-to-one relationship between the person responding and the name used.
No multiple personalities, or multiple people using the same name. I’m not sure that we’re getting that.
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I’m just back from the longest vacation that we have taken in the past 35 years (I think), so I have a lot of catching up to do!
I’m surprised but not shocked that Amazon again demonstrates such incompetence.
They apparently have not figured out how to use a simple way to avoid the problem.
I have a few ‘deconstructed Oreo cookie’ templates that I use for my various sites.
The top cookie wafer is the salutation such as “Dear website #xyx buyer”
while the bottom wafer is the signature line such as “Thanks very much for the order (or whatever). John Smith, Executive Problem Solver.”
That gets copied into the response section and then I fill in the cream filling with the message that I want to send. It can range from short and sweet to sarcastic and irritating depending on the ‘buyer’ and my mood at the time.
By doing that there is just about a zero chance of screwing up the names, etc.
Irritating a problem buyer on my own websites? I don’t tolerate problem children and am happy to reply to any negative feedback with demonstrable facts. “Here is what happened. They are trying to screw me.”
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… possibly the correct Starbuck’s coffee cup?
... you know the scribble ...
It might be not spelled correctly … like Serina instead of Sandy … but it’s your cup.
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Something tells me that Connor’s recommendation to this long-dormant 3P Seller is unlikely to work out well (emphasis mine):
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If memory serves us correctly, isn’t that the same type of advise that @Tried_Tested received at the beginning of his Brazilian fiasco?
Another Amazon issue that Amazon refuses to take responsibility for.
What really is being said is that Amazon doesn’t want to take the time to make things right.
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Yes. But…
amazon reserves the right to do whateverthefuqtheywant
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It’s Amazon’s party, they can cry if they want to.
It’s Amazon’s ball, they’ll take it home if they want to.
It’s Amazon’s pool, they’ll defecate in it if they want to.
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Maybe or maybe they actually can’t due to the way they program and lock stuff down to prevent fraud.
The seller might be OK with a new account as long as that other old account doesn’t get suspended. If it does, that would absolutely be that…
The right thing for Amazon to do is to just purge that other account so something like that couldn’t happen but we all know that would never happen.
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The way I read that post it is already suspended from the sounds.
"My partner team informed me that the account was deactivated for an unauthorized access attempt a while back. "
I’m not sure I have seen any ‘unauthorized access’ suspensions before but I suspect it’s not one that they will just overlook.
Sounds like there is more to the story than just ‘deciding’ to stop and then start selling again.
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I missed that… Wow.
Open a new account with a different email address… Sure, that will get around the related account issue.
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Thought these instructions by Cooper_Amazon might be useful.
Removing Trademark Issue from Listing Title
Cooper_Amazon
Following up on our 3 main issues:
Issue 1: Regarding the 4 ASINs that are still requiring you to fill out Selling Applications because they are associated to ‘Apple’ , I have gone ahead and re-escalated this to one of our partner teams to review. They should get back to us within the next few days.
Issue 2: Regarding changing the titles to remove Apple from the brand. I would like you to try following these steps for all 3 ASINs:
- Go to your Manage All Inventory Page
- Type or paste your ASIN (for example B075RPZD47)
- Click on ‘Review blocked reason’ which should trigger a right side bar to open
- Click fix listing under the ‘Trademark Misuse’
- It should open a new window in the Policy Compliance Page
- On the right side of the ASIN it should say ‘Next Steps’, please click the blue EDIT box.
- This should reopen your listing for editing. It automatically puts you in the ‘Offer’ tab of the listing.
- Click on the Product Details tab at the top
- Confirm that Apple is removed from your title (and everything else looks good)
- Once the title looks how you want it to, scroll to the bottom of the page and select, ‘Save and Finish.’
- Once your listing is corrected, it will automatically be reinstated. Please allow 24 hours for reinstatement.
- If the steps do not end up working for you and you receive any error messages, please take screenshots and contact Account Health Services.
Issue 3: Regarding ASIN B07FD1G534, we need to follow the steps similar to the one above:
- Go to your Manage All Inventory Page
- Type or paste your ASIN (for example B075RPZD47)
- Go to the far right side of your listing and select the 3-dots
- Click ‘Edit Listing’
- This should reopen your listing for editing. It automatically puts you in the ‘Offer’ tab of the listing.
- Click on the Product Details tab at the top
- Confirm that Ziplock is removed from your title (and everything else looks good)
- Once the title looks how you want it to, scroll to the bottom of the page and select, ‘Save and Finish.’
- Once your listing is corrected, it will automatically be reinstated. Please allow 24 hours for reinstatement.
- If the steps do not end up working for you and you receive any error messages, please take screenshots and contact Account Health Services.
Hopefully those directions help you with the outstanding steps that need to be taken to reinstate the listings. Please let me know if you have any questions about this process or you can reach out to an Account Health Specialist.
P.S. Once Issue 2 and 3 get resolved, I would recommend reviewing the product image requirements as your images may be out of compliance.
I will follow up with you on the first topic as soon as I hear back from the partner team. Have a marvelous rest of your Monday!
Cheers, Cooper_Amazon
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