Understanding best practice - not what 'youtube gurus' advocate

Hi all,

I hope you may be able to offer some insight.

I’ve been selling on Amazon UK for a couple of years. Started with RA, but have now transitioned to wholesale (buying from brands direct).

My ‘training’ started through a course I paid for via a youtube channel. Although the training taught me how anyone can list/sell an item on Amazon, it fell short on how to create a sustainable Amazon business.

I’ve done much reading since the course, and to date, have had no account issues, with a reasonable AHR of 400.

My question to readers are as follows:

  1. If buying from brand direct, is it a must to obtain a LOA even if you tell them you sell on Amazon?
  2. When selling on listings, should the brand name in the listing & description match the brand you are buying from (what if brand on the listing is a range of products that the brand sell?)
  3. What if the brand on a listing is correct, but the EAN had been registered by an Amazon seller years ago.

TIA

2 Likes

First, welcome to sas!

No, but it’s nice to have in your back pocket just incase something goes sideways.

Yes yes yes. Must 100% exact match

May be an issue in the future if said seller tries to do something bad

7 Likes

Thank you for your quick reply.

So to check - even if the brand on a listing is the name of a range of products that the brand offer, it is not advisable to sell on that listing? (example - brand Korda. They sell a range of products under the name ‘Singlez’. Singlez is the brand name on the listing.

Secondly, what are the issues that said seller may be able cause? Are these able to be overcome?

1 Like

First, welcome to SAS!

Second, congratulations on graduating from a dangerous business model to a sustainable one, and teaching yourself the important things you need to know. There is a lot, and its not all easy to find.

This causes me problems too. Years ago, someone or multiple someones listed tens of thousands of items in my industry in bulk with all kinds of shoddy information. At the time it didn’t matter because Amazon didn’t check EANs or UPCs, and they were much more lax about checking brand and manufacturer information. Now, however, Amazon checks UPC and EAN against the brand information, so thousands of items that I sell were suddenly locked out, the listings can’t be fixed because some data like brand and EAN can’t be changed, and a new listing cant be created because the EAN was already incorrectly added to another item.

The fact is that there is no good way to fix this or get around it, and there won’t be until Amazon clears these broken listings from their system and frees up the EAN/UPC numbers to be added to their correct items.

As far as what nefarious use another seller could put this sort of mismatch, I have no idea. Mostly it just kills listings.

You want the brand to match the brand the item is sold under, not the parent company. Unilever owns Ben and Jerry’s, but the ice cream is Ben and Jerry’s brand ice cream, not Unilever. Listing it as Unilever would cause problems.

A LOA is not necessary to sell, but if can be helpful/necessary to provide to Amazon if they think there is a problem with your items and start poking around your supply chain.

5 Likes

Is the item your selling branded Singlez or Korda? If Singlez then you should be good.

Example, If you purchased from P&G, and have a letter of authorization, that would cover you for “Old Spice”

4 Likes

Thank you @Pepper_Thine_Angus and @HobbesIsMyTiger, really useful!

5 Likes

@Mintyy reached out to me via PM (new users can PM staff) and shared the ASIN so I could get a better understanding of their question.

My P&G/Old Spice example above works here for others that may have this question in the future!

5 Likes

Hello, @Mintyy, and welcome to the SAS!

You’ve gotten excellent advice from our friends Hobbes & Pep - no surprise, since they’re among the most-seasoned & savvy vets among us - so it sounds like you’re kitted up for moving forward.

Still, I did want to mention that Amazon actually does support a mechanism for re-directing improperly-assigned GTINs; internally, the Amazon terminology (aka ‘Amazonese’) for this procedure is “cleaving.”

As Hobbes alludes, it doesn’t always work, and/or could well prove not worth the bother in many a circumstance, but it can be a useful functionality if one can demonstrate ownership of the improperly-assigned GTIN.

A few members of the SAS created several helpful ‘ASIN-cleaving tutorials’ on this subject back in the days before the advent of the NSFE, and some of them are still available - such as the ones linked in our friend @Haegan2005’s 072024 (55th Moon-landing Day) SAS thread here:

https://test.sellersasksellers.com/t/while-i-know-we-can-cleave-an-asin-i-can-not-find-how/4389

3 Likes

I may misunderstand cleaving, but I thought it was used for copying a single UPC into multiple items, like variations. Can you actually use it to move a UPC from one listing to another? Especially an already dog page listing?

2 Likes

Short answer is yes … and is generally more successful if you are the owner of the UPC code.

With that being said, we will defer to @Dogtamer .

2 Likes

Back in the earliest iterations of the ASF (“Amazon Seller Forums”), the term ‘cleaving,’ in the “forumese” of the old hands - who taught much to all of the rest of us that followed behind - did indeed typically refer to the first understanding you’ve mentioned.

However, in the first few years after the ill-fated TPTB decision to throw open the US Marketplace to direct sales from PRC-based sellers, Amazon realized that its former laxity in nice observance of Globally-acceptable GTIN standards had produced a situation that could cost significant diminishment of its bottom line, be it by regulatory action, or by market pressures upon its Sales Search Engine’s Big-Data number-crunching analyses, or by more-obscure possibilities.

As a result, Amazon introduced the afore-mentioned ASIN-cleaving process; by around mid-2015, the long-time vets began touting the ability of the Catalog & FEEDs Department’s Catalog Team to “re-map” Key Attributes like GTINs* - if, as Marbles mentions upthread, the appellant can indeed prove ownership of it.

It took some years longer for Amazon to even begin really cracking down on such spurious product identifiers polluting the catalog, as it did with the GS1 Initiative’s original deployment, but Cleaving Tutorials on how to achieve the moving of a GTIN from one ASIN to another were appearing even before then; our well-missed friends @Bad_Brittnie, @Roxy, @ShelfCleaningCapital, @Rushdie, and several others - including some active members of the SAS, as indicated in the above-linked thread - stand out with incisive posts they’ve all made on this topic over the years on how to get Amazon to sign off on doing this type of re-classification in its own best interests.

To be fair, we ourselves have not had to follow this route for some time, as we’ve only suffered a fairly-minimal impact from our own GTIN blocks being improperly assigned to an Amazon Global Catalog ASIN’s Offer-Listing which is spurious - but AFAIK, the avenue IS still available, as our friend @oneida_books’ alludes in that MoonDay55 thread linked above in Post #8.


*

Back in those halcyon days of one-to-one telecommunication with the cracker-jack experts of the Catalog Team being available upon demand (and when ya could get hand-typed notes/summaries in the associated case log without having to prompt for the rep to supply them, either verbally or ‘writtenly’), it was still not atypical for the rep being required to “engage another team” - one of Amazon’s euphemisms for the process of passing an exception request up the chain of command to a decision-making level, and awaiting for it to pass back down as approved, or not - but in that era, prior to the Help Hub Initiative’s deployment of predictive AI workflows, the waiting period was generally a full factor of magnitude shorter (i.e., 3 days, or less, rather then the currently-more typical 30 days or more for so many case types).

2 Likes